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AC Hotel Chicago Downtown
Ranked #64 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 4 weeks ago

Great stay in the city.Everything about this place was fabulous. The location is great the staff was wonderful, we would definitely stay again.There were several restaurants nearby, and the ability to walk to all the shopping from the loop to Michigan Avenue was great

Room Tip: We had the double bed room with the sleeper sofa it was a great size
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Stayed: November 2017, travelled with friends
Review collected in partnership with this hotel
1  Thank cmkAshville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara D, Manager at AC Hotel Chicago Downtown, responded to this reviewResponded 4 weeks ago

Thank you for taking the time in completing a review and choosing the AC Hotel Downtown Chicago for your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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20 - 24 of 1,543 reviews

Reviewed 4 weeks ago

I enjoyed the AC for the 1st time and liked the price, location as well as friendly service.
as a frequent Business traveler as well as Platinum Marriott member its nice to stay in an unfamiliar property and have a good experience

Stayed: November 2017, travelled on business
Review collected in partnership with this hotel
1  Thank matthewArbogast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara D, Manager at AC Hotel Chicago Downtown, responded to this reviewResponded 4 weeks ago

Thank you for your review and choosing the AC Hotel Downtown Chicago for your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago via mobile

The hotel has modern style and accessible to most destinations listed in your bucket list. Free wifi and bottled water is also a bonus in this hotel. Comfortable bed and everything are good as new. In addition to everything, you may want your hotel to have good service which me and my Ms. universe girlfriend experienced. We just want to name out krizzia, Chelsea, hercel and patnizia from front desk and Lyza as a server for breakfast buffet delivered a very satisfying service during our stay.

Stayed: November 2017, travelled as a couple
1  Thank John Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara D, Manager at AC Hotel Chicago Downtown, responded to this reviewResponded 4 weeks ago

Thank you for taking the time in completing a review and choosing the AC Hotel Downtown Chicago for your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

Excellent service from all of the AC HOTEL staff, particularly Delano who went the extra mile to accommodate our requests. FANTASTIC location, Modern, clean, comfortable rooms. We will definitely be back!!

Room Tip: Deluxe room has a sofa bed which allows you to spread out and makes the room very comfortable and sp...
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Stayed: November 2017, travelled with family
Review collected in partnership with this hotel
1  Thank HNLDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara D, Manager at AC Hotel Chicago Downtown, responded to this reviewResponded 4 weeks ago

Thank you for taking the time in completing a review and choosing the AC Hotel Downtown Chicago for your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 November 2017 via mobile

Their team is very unprofessional. Hotel staff made rude statements to my family member. Night staff told us that our stay would be discounted due to all the inconvenience but we were charge over 700 for a one night stay. I am disappointed by this Marriott property.

Stayed: November 2017, travelled with family
Thank LovelyLocs C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sara D, Front Desk Supervisor at AC Hotel Chicago Downtown, responded to this reviewResponded 4 weeks ago

Thank you for taking the time to complete the Guest Satisfaction Survey in regards to your recent stay at the AC Hotel Chicago Downtown.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for not meeting the needs your stay. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue that is corrected moving forward.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Chicago.


Sincerely,

Front Desk Supervisor
AC Hotel Downtown Chicago
johnettsmith@achotelchicago.com
3129816600

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about AC Hotel Chicago Downtown

Address: 630 N Rush St, Chicago, IL 60611-2748 (Formerly Hotel Rush)
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Chicago
#76 Romantic Hotel in Chicago
#88 Business Hotel in Chicago
Price Range: €98 - €286 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — AC Hotel Chicago Downtown 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
AC Hotels by Marriott offers travelers a stylish and design focused hotel experience. The AC Hotel Chicago Downtown is located in Chicago's River North neighborhood, a thriving community known for it's exceptional dining, night life and art scene. The AC Lounge, a great place for happy hour or night cap features local brews, craft cocktails and tap wine that highlight AC Hotels unique beverage menus. Elevate your stay with AC Hotels by Marriott. ... more   less 
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Also Known As:
Four Points By Sheraton Chicago Downtown / Magnificent Mile Hotel Chicago
4 Points By Sheraton Chicago Downtown / Magnificent Mile
Four Points Chicago Downtown
Chicago Four Points

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