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All reviewstrader joesgreat locationthe magnificent mileblock off michigan avenuemag milehot tubrush streetfree bottled waterfront desk staffsofa bedchicago downtownwithin walking distanceparking garageindoor poolself parkgirls weekendwalked everywhere
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800 - 805 of 1,675 reviews
Reviewed 29 January 2014

The Doorman on Wednesday Morning 01/29/14 is Rude. He lacks etiquettes on how to speak with guests and behave properly.


Otherwise, Nice Place, Nice Location, Nice Rooms, close to shopping, nice swimming pool.

Stayed: January 2014, travelled on business
Thank Garyniceguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 4 February 2014

Dear Garyniceguy,
Thank you for taking the time to share your recent experience on Trip Advisor. We apologize for the service you received from our Doorman. We pride ourselves on providing excellence in service to our guests and appreciate knowing if we fall short of this goal in order to coach our staff accordingly. We are pleased to hear our location and accommodations were good. We hope to see you again on your next trip to Chicago.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 January 2014

Was here for my Birthday. The staff was very friendly. Enjoyed the nice size room and the free wifi and the bed was very comfortable. Was very glad to be close to the mag mile because it was very cold out and the short walk wasn't all that bad. The pool was a little small but my girlfriend love it because she was able to swim in the winter. The exercise room was well kept and working.

  • Stayed: January 2014, travelled as a couple
    • Value
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Thank rgalle57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 28 January 2014

Dear rgalle57,
Thank you very much for taking the time to share your recent experience as a guest of the Four Points by Sheraton Chicago Downtown. We are happy you chose our hotel for your birthday weekend and that you had a "Great Stay" in Chicago. Thank you very much for being our guest and we hope to see you again soon when your travels bring you back to downtown Chicago.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com

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Reviewed 21 January 2014

Hotel is located 4 blocks from the subway. You can take the train directly from the airport using the blue line then transfer to the red line at Jackson station and get off at Grand/state station. Free wifi. Walking distance to nearby restaurants and shops.

  • Stayed: January 2014, travelled as a couple
    • Value
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Thank PTon5th_NYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 27 January 2014

Dear PTon5th_NYC,
Thank you for sharing your comments regarding your visit to the Four Points by Sheraton Chicago Downtown. We thank you for being our guest and for mentioning our "great location." We look forward to welcoming you back again soon.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com

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Reviewed 20 January 2014

Booked room for two nights via groupon for my birthday weekend.  We were in the room total of thirty minutes when we found out toliet bowl was stopped up and was threatening to run over.  We call front desk and engineer was sent to room.  After assessing the toliet he determines that it needs a couple of parts changed and asked if we had plans for the evening.  We say yes, to which he replies I will come back to fix it when you leave out for evening.  We ask if it's ok to use toliet to which he replies it should be for now.  This did not sound promising so we called front desk to request to be moved to new room.  We were told no, because they were supposedly sold out.
  After we return from my birthday party in early morning hours,  we enter room to find water all over the bathroom floor, rug soaking wet right outside bathroom door, and all the previously clean towels had been used on floor to presumably soak up water (they were left behind all over bathroom floor)!  I call front desk at 2:00am and ask for housekeeping service to be sent up. They send guy to replace the towels and to mop the bathroom but he said he could do nothing about wet carpet. I called front desk and request call from manager the next day at 10:00am.

When my husbands wakes next morning before 10:00am and goes to restroom, he steps on rug outside bathroom without shoes and the rug is soaking wet and toilet water has again pooled all over bathroom floor! I call desk and demand new room and compensation for disastrous hotel stay to which I'm told they couldn't provide new room until after housekeeping started and that since I got room through groupon she could not compensate me for bad experience. I asked for a manager and was told he was off until Tuesday. 

We waited 3 hours before new room to become available.  In the new room the television did not work. It took the engineer an hour before he fixed the television. I was not happy with my birthday weekend stay at this hotel!!!!

Room Tip: Stay somewhere else!!!
  • Stayed: January 2014, travelled as a couple
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Thank MrsRule
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 27 January 2014

Dear Mrs Rule,
Thank you for taking the time to share your experience as a guest of our hotel. Please accept our sincere apologies for the unfortunate incident that occured with your accommodations. We pride ourselves on delivering excellence in our service and facility and appreciate the feedback if we fall short of this goal. We hope to have the opportunity to regain your confidence in us when you utilize the complimentary gift certicate sent to you as a gesture of good faith. Please contact me directly for reservation assistance.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com

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Reviewed 13 January 2014

Visited this hotel in January of 2014. The lobby was full of activity and lines moved at a decent pace. We checked in and were given a room on the 7th floor. Nothing special, definitely what you pay for. Two beds, a TV, bathroom and mini fridge. The beds were quite small, but were again, what you paid for. The sheets were white, but had many scuff marks and were a bit tattered on the edges. We stayed on a Saturday night, mid winter. There weren't many events going on in the immediate area and was quite cold for shopping on the Mile. So we choose to visit the pool. What appeared to be once be a nice pool and Jacuzzi area had been reduced to a pool. The Jacuzzi was permanently closed. The pool was a decent temperature but we quickly left. The water was not clear and there was feces floating in many areas. We were the only ones in the pool area and now I see why. Parking was $50/night.

An average visit at most. Will make better choices on our next visit.

  • Stayed: January 2014, travelled as a couple
    • Value
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1  Thank apetro890
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fourpointschicago, General Manager at AC Hotel by Marriott Chicago Downtown, responded to this reviewResponded 21 January 2014

Dear apetro890,
Thank you for your recent review regarding your stay at our hotel. We appreciate your comments regarding our facility and the opportunities for improvement. Our guest feedback is extremely important to improve our service and facility. Thank you for being our guest and we hope to regain your confidence if your travels bring you back to downtown Chicago. Please contact me directly for reservation assistance.
Best regards,
Mary Orlando, General Manager
maryorlando@fourpointschicago.com

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