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“Great Location/Great Hospitality”

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AC Hotel Chicago Downtown
Ranked #67 of 188 Hotels in Chicago
Certificate of Excellence
Lake in the Hills, Illinois, United States
1 review
“Great Location/Great Hospitality”
Reviewed 27 February 2012

This hotel is located one block from the Magnificent mile which makes it perfect for being around all the great food and shopping. What really stood out about this place was the hospitality. I booked a traditional room for my wedding anniversary and had emailed the hotel for suggestions on restaurants and things to do in the area. I got a email back from the Front Desk Manager with suggestions. After a few emails back and forth and me mentioning that it was my anniversary, the manager upgraded my room to a whirlpool suite at no extra charge. Regardless if they were slow or not, I thought that was the nicest thing. She did that out of kindness which is hard to find nowadays. The room was clean and spacious. Whirlpool was nice too. Nothing can beat the location of this place, at the cost. would highly recommend this hotel to anyone, and will be staying there again!!!!

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nick C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (185)
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English first
Bridgman, Michigan
Level Contributor
101 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 26 February 2012

Great service and location. In the heart of the action, perfect for shopping, close to Water Tower Place, one block from Michigan Ave. If you are going to Chicago to shop this is a great place to stay for a reasonable price. Service is wonderful, the staff seemed to treat everyone as if they were the most important person staying at the hotel. Phil is an asset to Four Points! You won't find expansive views - but if service, location and value are what you are looking for this is the place.

Room Tip: Many rooms have a balcony
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PracticingTourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madison, Wisconsin
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 February 2012

I stayed at Four Points for a girls weekend. There were 4 of us sharing one double room. It was comfortable - especially the memory foam beds! Each day when we returned to the room after being out not only was the room clean but it also smelled great! The service was just fantastic. Front desk staff were helpful and friendly. The bellman was cheerful and courteous. The location is very convenient and easy to find. I would stay here again.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank barkja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 February 2012

We stayed at the Four Points for the first time this past weekend for a weekend of shopping and museums, we have always stayed elsewhere. We booked two rooms directly thru the hotel website and got the rooms at an extremely low price for the location, (being located one block off the mag mile). I can honestly say I was a little worried about staying here because of the low rates they were offering, to say I was pleasantly surprised is an understatement! I can't thank the staff enough, awesome job! We were continously greeted and asked if we needed anything the entire weekend. Quick check-in and out, the girls at the front desk were very efficient and able to answer all of our questions. Since we were taking the train into the city, they held our luggage till our rooms were ready and on Sunday when we checked out they held our luggage again till evening. Both rooms were nice size, very comfortable beds, and spotless, housekeeping even placed my daughters recently purchased stuffed animal on the corner of the bed so it "greeted' her when we returned. Phillip and Donte did a great job helping us everytime we were in and out with cabs, luggage, strollers, packages, directions. Both gentlemen were amazing and take customer service to the next level! Due to location we were able to walk to most of the places we were wanting to go and it was just a short cab ride to the Field Museum and Union Station. There are only three negatives I can think to say. One is the free bottled water is one per room and we had two adults and a child in each room, the second one is, one room we had was a king room with the fold out couch and there wasn't an extra blanket in the room, the third being the hot tub temperature was too hot to enjoy. These are very minor when considering how much we enjoyed our stay here. We will definitely being staying here again when we return in a couple months!

Room Tip: The elevators can only go to rooms on the 6th 7th and 8th floor with your room key for added securi...
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  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Christi N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yorkville
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 February 2012

We stayed at the Four Points over the weekend and could not have been more satisfied. Got a great last minute deal on the room rate. It was a great location with many restaurant choices and close walking to shopping and the Hancock Building. Grand Lux Cafe across the street and a great option for dining with the kids. We will definitely go back.

Stayed February 2012, travelled with family
Helpful?
Thank Slimsluvbeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about AC Hotel Chicago Downtown

Property: AC Hotel Chicago Downtown
Address: 630 N Rush St, Chicago, IL 60611-2748 (Formerly Hotel Rush)
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Chicago
#76 Romantic Hotel in Chicago
#88 Business Hotel in Chicago
Price Range (Based on Average Rates): €€
Hotel Class:3.5 star — AC Hotel Chicago Downtown 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
AC Hotels by Marriott offers travelers a stylish and design focused hotel experience. The AC Hotel Chicago Downtown is located in Chicago's River North neighborhood, a thriving community known for it's exceptional dining, night life and art scene. The AC Lounge, a great place for happy hour or night cap features local brews, craft cocktails and tap wine that highlight AC Hotels unique beverage menus. Elevate your stay with AC Hotels by Marriott. ... more   less 
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Also Known As:
Four Points By Sheraton Chicago Downtown / Magnificent Mile Hotel Chicago
4 Points By Sheraton Chicago Downtown / Magnificent Mile
Four Points Chicago Downtown
Chicago Four Points

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