First trip to Chicago and the W Hotel was a perfect choice.
My travel companion and I arrived early in the morning and staff did everything possible to get us settled in our rooms as quickly as possible. We were also given a friendly upgrade to Lakefront room, which I highly recommend to anyone visiting the hotel. It was hard to believe we were in a bustling big city like Chicago while looking out the window to see a beautiful lake with walking paths, a pretty beach and even a ferris wheel.
Fitness room was very nice though my busy schedule didn't allow me to workout as long as I wanted. The area has plenty of cardio and weights, towels and lots of extras.
Rooms were clean and spotless. I'm very picky about inspecting my room and the W Hotel passed with flying colors. Nice fluffy towels and generous toiletries.
Dining room service was very courteous and professional as our wait person was flexible and helpful in making suggestions and modifying orders. Food was great :)
Super kudos to Sheedy Victor, head of Security and housekeeper, Rosa Quizhpi :)) Upon arriving home from the airport, we discovered we had accidentally left behind a precious family heirloom christening gown. A potential tragedy was avoided, thanks to Sheedy's incredibly helpful and responsive efforts to track down the gown. Once I called and explained the situation, Sheedy personally checked the room right away. Even though it had been hours since we had checked out, Sheedy coordinated with our housekeeper and together they found the gown, safe and sound. Going the extra mile, Sheedy packed up the gown, prepared it for shipping via FedEx and we had the gown delivered back to the house the very next day.
My compliments to the management at the W Hotel for creating an environment where customer service is such a priority. Thanks very much! :)
- Official Description (provided by the hotel):
- W Chicago - Lakeshore is the closest hotel to Navy Pier with stunning views of Lake Michigan and Ohio Street beach. The property is just 3 blocks from the Magnificent Mile with world class shopping and restaurants. We offer a fab Italian Mediterranean dining option on property with Current Restaurant and the Living Room Lounge. Perfect for both business and leisure travelers, W Chicago - Lakeshore offers flexible meeting space with incredible views that is perfect for a corporate meeting or a lavish wedding. Please contact us today and ask for our Sales and Catering Department to get you a rate to host your next event! ... more less
- Reservation Options:
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- Also Known As:
- w Chicago Lakeshore Hotel Chicago
- w Hotels Chicago