The Hotel in itself is modern, the rooms are of a good standard and overall it is a really nice hotel, in a fantastic location, right next to navy pier with really good view's. However the staff were Rude, unhelpful, with the worst hospitality I have experienced in a hotel. We ate breakfast at the hotel once, again the staff were rude and unhelpful. For example if you wanted to ask them for toast it was impossible to establish eye contact, you was ignored and after asking three times for toast I gave up. We were moved three times to different rooms at no fault of our own, for example the safety deposit box was broken etc and the staff were so rude and unhelpful ( except for the maintenance guy). The third room had an offensive smell from the food the previous person had left in the fridge, it left a nasty smell for approx 24 hours, but we we're so fed up of moving we got some air freshener. One more thing if you dare ask the staff for anything like bottled water for your room, expect some reluctance. This hotel should of been, of a really good standard. i Unfortunately the staff that work there don't seem to know what there doing and how to be polite and helpful. Very disappointed
- Official Description (provided by the hotel):
- W Chicago - Lakeshore is the closest hotel to Navy Pier with stunning views of Lake Michigan and Ohio Street beach. The property is just 3 blocks from the Magnificent Mile with world class shopping and restaurants. We offer a fab Italian Mediterranean dining option on property with Current Restaurant and the Living Room Lounge. Perfect for both business and leisure travelers, W Chicago - Lakeshore offers flexible meeting space with incredible views that is perfect for a corporate meeting or a lavish wedding. Please contact us today and ask for our Sales and Catering Department to get you a rate to host your next event! ... more less
- Reservation Options:
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- Also Known As:
- w Chicago Lakeshore Hotel Chicago
- w Hotels Chicago