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Reviews (1,928)
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Reviewed 10 August 2017

I travel a lot for work so when we got a Fairfield I was a little concerned about the quality. I was completely wrong. The staff from when we checked in until when we left were wonderful. They went above and beyond to make sure we had a great stay. The rooms were small, but had a lot of amenities and upgraded styling. The breakfast had plenty of options and everything was clean. I would absolutely stay here again for business and pleasure if I get to come back to Chicago.

Room Tip: Corner room was wonderful.
  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Service
Thank Christina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this reviewResponded 11 August 2017

Dear Christina P,

Thank you for your positive feedback. We are so glad to hear that you were pleased with our high level of customer service and our comfortable rooms. It's also great you had time to enjoy our diverse breakfast.

We are looking forward to your next visit!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

Excellent experience! Check in with Marriott App worked great! Staff were very helpful in getting cabs called for us, and we really appreciated being able to leave our luggage with the bellman while we spent our last few hours in Chicago after we checked out. This hotel is very convenient to the Magnificent Mile, only walked 2 blocks and was right in the middle of the shopping. Breakfast was kind of bland, and eating area gets pretty crowded. Never tried the pool or exercise room. Regardless, if coming back to Chicago for shopping I will definitely consider coming back to this hotel!

Room Tip: Not much view from any room.
  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Ken T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this reviewResponded 11 August 2017

Dear Ken T,

Thank you for your positive review. We are so glad to hear that you found our staff to be helpful and friendly and our location to be convenient and lively.

We hope to see you again next time you're in Chicago!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2017

The hotel room was very modern and nicely decorated. Free breakfast great - not in open lobby but private space on 2nd floor. Great value for the price and located only one block from mag mile - perfect for sightseers.

  • Stayed: August 2017, travelled on business
    • Value
    • Location
    • Service
Thank RyanErin2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this reviewResponded 11 August 2017

Dear RyanErin2014,

Thank you for your kind words. We are so happy to hear that you enjoyed our breakfast buffet and convenient location.

We hope to see you again soon!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

We stayed here from Thursday through Monday night. The hotel is conveniently located downtown. It is what I call a "pocket hotel" tucked in between large buildings. The room was small but very well furnished, modern and attractive, and well appointed. It was quiet at night and we slept well.

The free breakfast was located on the second floor. It was quite nice with numerous choices, and we did not want for anything.

The staff were very friendly, responsive and helpful.

Overall, this hotel was a new choice for us and we enjoyed our stay.

Stayed: August 2017, travelled with family
Thank Kiefer45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jeremy G, Manager at Fairfield Inn & Suites Chicago Downtown/Magnificent Mile, responded to this reviewResponded 11 August 2017

Dear Kiefer45,

Thank you for your stay and review. We are so glad to hear that you enjoyed our prime location and quiet rooms. It's also great you were so pleased with our customer service and breakfast buffet.

We hope to see you again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 August 2017

The hotel is nice, very well located and the breakfast is good and complete.
We were given a room for four people (two double beds which were rather small for two persons), and actually the size of the room is very small, almost no place for clothes and luggage.
There was a constant noise coming from the central air conditiioning equipment.
The staff are very friendly.

Room Tip: Please select a room over floor 6.
  • Stayed: July 2017, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank etedesco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 6 August 2017

Thank you etedesco for your review! We are happy to hear you enjoyed our location and our breakfast but sadden that we did not meet yours/our expectation throughout the whole stay. We want to apologize for the size of the room and the constant noise coming from the central air conditioning unit. I have shared your feedback with our engineering team to ensure this was an isolated issue. We hope we have the opportunity to better serve you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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