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All reviewsevening receptionnavy piermade to order breakfastsky lobbygreat locationmanagers receptionwhole foodsfree breakfastlong linecocktail hourliving roomstreet levelpull out couchself parkingmagnificent milemichigan avecorner suite
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Reviewed 7 September 2017

We just had the best Labor Day Weekend in Chicago and this hotel did not disappoint! We experienced no line at check-in and everyone was very helpful. Our room was perfect for the 4 of us. The extra sinks in the room were very helpful. We had a premium suite and always had plenty of snacks and drinks. There were a lot of people staying at the hotel as well and we were able to get in and out for breakfast in under 30 minutes each day. Even found a table each day. The location of this hotel is perfect. Took the train to a Cubs Game, walked to Navy Pier and the John Hancock Building. We loved a place called Eataly! Check it out if you get a chance. All in all a great stay and we would gladly return.

  • Stayed: September 2017, travelled with family
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Review collected in partnership with Embassy Suites Hotels
Thank dmcgeeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rasha s, General Manager at Embassy Suites by Hilton Chicago Downtown Magnificent Mile, responded to this reviewResponded 16 September 2017

Hello and thank you for your choosing us as your preferred hotel during the holiday weekend here in Chicago. We are delighted to hear you've enjoyed everything our premium suites have to offer to our guest. It is always our pleasure to provide all of our guests with exceptional service, comfortable accommodations and great amenities. We hope to see you soon again!

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Reviewed 7 September 2017

They allowed us to check IN at 9 am. Granted it was $25 for early check-in, but that also included breakfast that day (which for the 2 of us...we were going to easily blow $25 on breakfast out somewhere else). And breakfast was good! Real good actually. Dinah was super helpful at check-in, our room was clean and spacious and all was great. The new text the front desk system was great too- so it was nice to ask for more coffee and get a text response- and have more coffee show up shortly thereafter. Also received a handwritten thank you card (what?) and a complimentary movie in the room. Didn't use that as we had no time for watching the tv, but that was kind. Staff was great. Also had late check out the next day and that was no big deal. We loved staying here and would absolutely do so again!

  • Stayed: September 2017, travelled with family
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Thank Spud577
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rasha s, General Manager at Embassy Suites by Hilton Chicago Downtown Magnificent Mile, responded to this reviewResponded 16 September 2017

Greetings,
Thank you for taking the time to share your wonderful experience with us. We are very pleased to hear that you have enjoyed every aspect of our property. Dinah is one of our top performers and she will be pleased to hear that she was part of your wonderful stay with us. I really hope your future travels to Chicago, brings you back to Embassy Suites Magnificent Mile. Thank you.

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Reviewed 5 September 2017

Worst Hilton Brand hotel I ever stayed in. Front desk personnel were rude. Had to call managers multiple times. Very long lines for Breakfast and evening reception. So long that I never ate there for the 2 weeks I stayed. No recognition of be a Hilton Honors member.

  • Stayed: September 2017, travelled on business
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Review collected in partnership with Embassy Suites Hotels
3  Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rasha s, General Manager at Embassy Suites by Hilton Chicago Downtown Magnificent Mile, responded to this reviewResponded 15 September 2017

Hello and thank you for taking the time to respond to this survey. As a Hilton Honors Diamond member, you are among our most valued guests. We're very sorry you were very disappointed with our front desk service and our complimentary services. We will take your comments under consideration as we continually work to improve our guest experience. Should your travels bring you back to Chicago please allow us another chance to provide the experience you deserve and come to expect from a Hilton property. Thank you.

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Reviewed 5 September 2017

This hotel will up-charge you. Beware. They are deceptive in pricing. In addition, the rooms are only mediocre. The only saving grace in the location. However, this is not worth it. The breakfast line was long an moved at a glacial pace.

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
3  Thank rwebbmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rasha s, General Manager at Embassy Suites by Hilton Chicago Downtown Magnificent Mile, responded to this reviewResponded 15 September 2017

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. We do offer a prime location for all your vacationing needs, do to our location at the heart of downtown our pricing may be high unfortunately as rates differ. We hope you will consider staying with us again soon so we may have the opportunity to make it right in regards to the Complimentary reception. Thank you for your feed back.

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Reviewed 5 September 2017

excellent location.will stay again next time in Chicago. every thing looking for in ahotel is at Embassey Suites ,next time Itravel will look for a Embassy Suites to stay at. one of the cleanest hotel I have stayed at,very friendly people.

  • Stayed: September 2017, travelled as a couple
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Review collected in partnership with Embassy Suites Hotels
Thank roywP2830SW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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