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“Perfect location to Navy Pier”

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Embassy Suites by Hilton Chicago Downtown Magnificent Mile
Ranked #84 of 192 Hotels in Chicago
Certificate of Excellence
Reviewed 7 September 2017

Hotel was spacious enough for our family of five. Sofa bed is not that comfortable, could feel the springs. Check in is little slow but food was very generous with breakfast and at evening reception. Perfect location to Navy Pier and other popular attractions. Definitely recommend this hotel if you have family of four or more!

Room Tip: Higher floor with lake view
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  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank Grace H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rasha s, General Manager at Embassy Suites by Hilton Chicago Downtown Magnificent Mile, responded to this reviewResponded 16 September 2017

Thank you for taking your time to share your experience with us. It is our goal to ensure that all of our guest have a memorable experience and we apologize that sofa bed did not meet your expectations we will be looking into the matter. Your satisfaction is very important to us and we try hard to make sure all of our guest have a rewarding stay. Again we thank you for choosing us and we look forward to seeing you soon.

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113 - 117 of 3,301 reviews

Reviewed 7 September 2017

We just had the best Labor Day Weekend in Chicago and this hotel did not disappoint! We experienced no line at check-in and everyone was very helpful. Our room was perfect for the 4 of us. The extra sinks in the room were very helpful. We had a premium suite and always had plenty of snacks and drinks. There were a lot of people staying at the hotel as well and we were able to get in and out for breakfast in under 30 minutes each day. Even found a table each day. The location of this hotel is perfect. Took the train to a Cubs Game, walked to Navy Pier and the John Hancock Building. We loved a place called Eataly! Check it out if you get a chance. All in all a great stay and we would gladly return.

  • Stayed: September 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Embassy Suites Hotels
Thank dmcgeeney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rasha s, General Manager at Embassy Suites by Hilton Chicago Downtown Magnificent Mile, responded to this reviewResponded 16 September 2017

Hello and thank you for your choosing us as your preferred hotel during the holiday weekend here in Chicago. We are delighted to hear you've enjoyed everything our premium suites have to offer to our guest. It is always our pleasure to provide all of our guests with exceptional service, comfortable accommodations and great amenities. We hope to see you soon again!

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Reviewed 7 September 2017

They allowed us to check IN at 9 am. Granted it was $25 for early check-in, but that also included breakfast that day (which for the 2 of us...we were going to easily blow $25 on breakfast out somewhere else). And breakfast was good! Real good actually. Dinah was super helpful at check-in, our room was clean and spacious and all was great. The new text the front desk system was great too- so it was nice to ask for more coffee and get a text response- and have more coffee show up shortly thereafter. Also received a handwritten thank you card (what?) and a complimentary movie in the room. Didn't use that as we had no time for watching the tv, but that was kind. Staff was great. Also had late check out the next day and that was no big deal. We loved staying here and would absolutely do so again!

  • Stayed: September 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Spud577
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rasha s, General Manager at Embassy Suites by Hilton Chicago Downtown Magnificent Mile, responded to this reviewResponded 16 September 2017

Greetings,
Thank you for taking the time to share your wonderful experience with us. We are very pleased to hear that you have enjoyed every aspect of our property. Dinah is one of our top performers and she will be pleased to hear that she was part of your wonderful stay with us. I really hope your future travels to Chicago, brings you back to Embassy Suites Magnificent Mile. Thank you.

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Reviewed 5 September 2017

Worst Hilton Brand hotel I ever stayed in. Front desk personnel were rude. Had to call managers multiple times. Very long lines for Breakfast and evening reception. So long that I never ate there for the 2 weeks I stayed. No recognition of be a Hilton Honors member.

  • Stayed: September 2017, travelled on business
    • Value
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Review collected in partnership with Embassy Suites Hotels
2  Thank Mike B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rasha s, General Manager at Embassy Suites by Hilton Chicago Downtown Magnificent Mile, responded to this reviewResponded 15 September 2017

Hello and thank you for taking the time to respond to this survey. As a Hilton Honors Diamond member, you are among our most valued guests. We're very sorry you were very disappointed with our front desk service and our complimentary services. We will take your comments under consideration as we continually work to improve our guest experience. Should your travels bring you back to Chicago please allow us another chance to provide the experience you deserve and come to expect from a Hilton property. Thank you.

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Reviewed 5 September 2017

This hotel will up-charge you. Beware. They are deceptive in pricing. In addition, the rooms are only mediocre. The only saving grace in the location. However, this is not worth it. The breakfast line was long an moved at a glacial pace.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Embassy Suites Hotels
2  Thank rwebbmn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rasha s, General Manager at Embassy Suites by Hilton Chicago Downtown Magnificent Mile, responded to this reviewResponded 15 September 2017

I am very sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. We do offer a prime location for all your vacationing needs, do to our location at the heart of downtown our pricing may be high unfortunately as rates differ. We hope you will consider staying with us again soon so we may have the opportunity to make it right in regards to the Complimentary reception. Thank you for your feed back.

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Additional Information about Embassy Suites by Hilton Chicago Downtown Magnificent Mile

Address: 511 North Columbus Drive, Chicago, IL 60611-5590
Phone Number:
Region: United States > Illinois > Chicago > Streeterville , Near North Side
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Business Hotel in Chicago
#52 Luxury Hotel in Chicago
#56 Family Hotel in Chicago
#61 Romantic Hotel in Chicago
Price Range: €93 - €290 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Embassy Suites by Hilton Chicago Downtown Magnificent Mile 4*
Number of rooms: 455
Official Description (provided by the hotel):
The Embassy Suites Chicago Downtown Magnificent Mile (formerly Lakefront) hotel is located just 2 blocks from Chicago's Navy Pier and the Magnificent Mile Michigan Ave Shopping! This downtown Chicago hotel is within walking distance to many Chicago attractions such as Millennium Park, Water Tower Place and the Hancock Observatory. Our location and amenities make the Embassy Suites Chicago Downtown Magnificent Mile an ideal choice for the business or leisure traveler! Guests of the hotel stay in a upscale spacious two-room suite complete with a refrigerator, microwave oven and flexible work/dining space. ... more   less 
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Also Known As:
Embassy Suites Chicago
Embassy Downtown Lakefront Suites
Chicago Embassy Suites

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