As an SPG Gold member I come to find that some of the luxury collection hotels in the brand are not exactly luxury. It takes a lot to impress me. First, The Gwen is not like the other hotels that once inhabited the building. The remodel is amazing. I got lost inside several times and I love to explore.
I was in the landmark king and the bathroom is gigantic!!!! Not to mention Multon and Brown products everywhere in abundance! My favorite.
The reason I gave The Gwen a try was because the concierge has worked with my business needs and personal needs since he joined Starwoood. I learned in life to follow where the good people go. Ramon has been an invaluable extension of my business team. I rely on him and most importantly trust him. This is why I follow the best. Although Ramon was off on my visit he made sure every detail was perfect.
He is one of the top concierge in Chicago and in the US and is an asset to Starwood. Also, I need to give kudos to the staff that checked me into the hotel. I do not recall his name but I hope to see him soon and thank him and Ramon.
If you want 5 star experiences in Chicago, The Gwen leads over the flagship brands on Michigan Ave. and the boutique hotels which are in abundance.More
- Free Wifi