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“My preferred spot in Chicago”

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Kimpton Hotel Palomar Chicago
Ranked #15 of 192 Hotels in Chicago
Certificate of Excellence
GreenLeadersSilver level
Reviewed 15 October 2017

Can't say enough positive things about this hotel. First, the location is fantastic, right next to the Redline train stop (for those of us who travel the trains), and very close to the Michigan Ave shopping. Second, the rooms are fantastic. I got upgraded and had a corner suite overlooking the city, which was amazing. Third, the service is awesome. I merely mentioned that I was traveling to visit my daughter at college, and Miguel at the front desk surprised me and my wife with celebratory drinks and a personalized note sent to the room. It is little things like this that will definitely make me a return visitor to the Palomar.

Stayed: September 2017
2  Thank Mark A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro V, Front Office Supervisor at Kimpton Hotel Palomar Chicago, responded to this reviewResponded 29 October 2017

Hi Mark A,

Thank you for the 5-star review and I agree that our location and suites are great. I am glad that Miguel could help make your stay that much more special and he is truly an asset to our team. We look forward to having you back soon!

Warmest Regards,

Pedro V.
Front Office Supervisor

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Reviewed 11 October 2017 via mobile

I love the Kimpton brand, and remain grateful IHG have let them be. The Palomar Chicago doesn't let the brand down, it could just improve in some areas to reach the excellent category.
When in Chicago I usually stay at the Monaco, in this occasion I decided to change for a better gym and a pool. Ironically I didn't use the pool! The location is superb, being just North of the river met my needs perfectly. The room was large and comfortable, with all the amenities required, and cleaned well daily.
The areas for improvement are: make sure the television works in all weather. Whenever it rained there was no signal. The staff were generally polite and welcoming, however, there were one or two in front desk who could be more engaging. This next one is more of a challenge, my room in the 7th floor was noisy. I would be woken up by cars honking in the middle of night. It was also extremely annoying when only one lift was working on a busy Monday morning, servicing should be carried out a more convenient, less disruptive time.
A nice touch was the bottle of wine and dry fruits delivered to my room on the last night. Very unexpected, extremely appreciated. I will give the Palomar another go, the brand is fantastic after all.

Stayed: October 2017, travelled solo
Thank AnthonyDB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pedro V, Front Office Supervisor at Kimpton Hotel Palomar Chicago, responded to this reviewResponded 29 October 2017

Hi AnthonyDB,

Thank you for taking the time to rate your stay with us and don't worry the Kimpton brand isn't going anywhere! I agree that we do have a pretty awesome location and I'm glad you enjoyed the wine! I apologize for the issues you had with the TV while it is raining but our engineering team has been working very hard to try and fix this issue. We hope to see you again soon!

Warmest Regards,

Pedro V.
Front Office Supervisor

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Reviewed 9 October 2017

My friend and I stayed at the Kimpton Palomar for a girls weekend getaway.

Upon check-in, the front desk agent was very friendly. We had called a couple of weeks before to request two beds but when we arrived at our room we saw we had a King. So we headed back down to see if we could get the two beds and the man who dealt with us was a bit rude. He told us we needed to call ahead and that it wasn't guaranteed. We advised him we did and we realized it was not guaranteed. He did end up having a room but we could have done without the scolding. He was nicer to us over the next 3 days we were at the hotel but didn't appreciate his tone with us (not a great first impression).

The hotel was in a great location. Close to shops, restaurants and attractions.

The hotel had a great rooftop (which we enjoyed one night with other guests) and a nice pool.

It would have been nice to be told upon check-in about the tea/coffee station in the parlour room off of the front lobby. We didn't discover this until our last day. The front desk was kind in filling up our water bottles each day (it was a hot weekend in Chicago).

A few things we wished this hotel had were:

*Coffee / Tea machine
*Luggage rack

They did have a sign in the bathroom indicating all the amenities they could provide if you called the front desk (which was a lot).

I would not consider this a luxury hotel but would stay at this hotel again if visiting the Chicago area.

Room Tip: Higher floor, city view
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  • Stayed: September 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank YTOGIRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julian B, Guest Relations Manager at Kimpton Hotel Palomar Chicago, responded to this reviewResponded 29 October 2017

Hi YTOGIRL,
Thanks for taking the time to give us feedback on your most recent stay with us. Glad to hear that overall your girls' weekend went well but I did want to apologize regarding the confusion with your reservation and staff. We will definitely take this into consideration in order to improve our services and surely not the level of service we wish to portray. Always let us know if we can do anything to enhance your experience. Although we do not have coffee/tea makers and luggage racks in the rooms we can always provide upon request. I do agree though our location is super convenient and close to some of the best Chicago has to offer. Hope we can have you back again for an even better stay!

Best regards,
Julian Barraza
Guest Experience Supervisor

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Reviewed 9 October 2017 via mobile

This was my 6th trip to Chicago, but first time staying at the Palomar and it definitely will not be my last time.

I came to Chicago to run the marathon, in the past I have always stayed at the Marriott around the corner, but I found a great rate on booking.com so thought I would try it out and what a lovely surprise I got as well.

The hotel was actually located closer to places that I needed to access such as the grocery store on the next block. This helped me heaps in my marathon prep. It is also not as busy as the Marriott so it feels a lot more personal.

The hotel itself is lovely. The rooms are normal size for what I have found in the US. Lovely and clean. There is a bathtub as well which I needed particularly after the race!

There are free drinks downstairs in the lobby but I did not attend. The wifi is free if you are a Kimpton Karma rewards holder, it seriously only takes a couple of minutes to join but so well worth it!

The one thing that I did find frustrating were the lifts during peak times. Only two go to the rooms and are not enough to cope with full capacity of the hotel.

The staff are also ultra friendly and I look forward to coming back next year!

Stayed: October 2017, travelled solo
Thank Jo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julian B, Guest Relations Manager at Kimpton Hotel Palomar Chicago, responded to this reviewResponded 29 October 2017

Hi Jo M,
Thanks for taking the time to give us a fantastic 5-star review! Glad to hear the marathon went well! It is always a treat to see the runners right in front of our doors as it brings the city and travelers from all over the world. I was happy to hear that our staff was able to warmly welcome you in and congrats again on the race! Hope we can have you back for the next one.

Best regards,
Julian Barraza
Guest Experience Supervisor

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Reviewed 6 October 2017 via mobile

A friend & I went to Chicago for a few days at the end of July to see the city & take in a Cubs game. The Kimpton Hotel Palomar Chicago was everything we expected. The doormen & front desk staff were kind & welcoming, & our room was ready when we arrived. We stayed in a king spa premier room which was lovely & clean. The bed was comfy as well as the sofa, & the bathroom was glorious. I wanted to take the deep soaker spa tub & the gigantic shower home with me! The doormen were happy to store our bags the day of our departure as we had an afternoon flight & wanted to explore more of the city. I would gladly stay here again!

Stayed: July 2017, travelled as a couple
Thank Rebekah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Julian B, Guest Relations Manager at Kimpton Hotel Palomar Chicago, responded to this reviewResponded 29 October 2017

Hi Rebekah C,
Thanks for taking the time to give us a wonderful 5-star rating! Glad to hear you enjoyed your time and the game especially, GO Cubbies! I will also share you kind words about our staff as I am sure they will appreciate. I agree the King Spa Premier rooms are definitely a treat to relax in. Hope we can have you back again soon!

Best regards,
Julian Barraza
Guest Experience Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Kimpton Hotel Palomar Chicago

Address: 505 North State Street, Chicago, IL 60654-4803
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #15 of 192 Hotels in Chicago
Price Range: €129 - €358 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Kimpton Hotel Palomar Chicago 4.5*
Number of rooms: 261
Official Description (provided by the hotel):
The Hotel Palomar is a luxury, boutique hotel in Chicago's River North surrounded by the city's top attractions, restaurants & destinations. Guestrooms offer stunning contemporary decor and hotel guests enjoy the 17th floor pool & terrace with workout facilities. Guests also delight in the Sable Kitchen & Bar featuring new American cuisine, one of the city's hottest bars and a popular weekend brunch. ... more   less 
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