1. When I got to the hotel the Doormen were assisting other people, not a problem, so I carried my bags inside myself. I waited behind two couples checking-in, and another person waited behind me. When an Agent was available he looked behind me to the gentleman who was probably in his 40s and asked him if he was checking-in. He completely overlooked me after I waited at least 10 minutes to check-in because I was young. Not okay to stereotype!
2. I got to my room (1 Bedroom Suite) and it was pretty. I love the decor. But that was all I loved. Our iPod dock in the bedroom wouldn't work, the sink drain was clogged, and the fireplace wouldn't turn on. So, they 'upgraded' us to a new room (upgrade = different floor level).
3. The new room seemed fine until we got back from dinner and realized the TV didn't work. All the channels were scratchy. The Engineer came up and couldn't fix it, so they moved us again. Finally in our third room everything was fine.
4. We ordered room service for a romantic dinner eating in on our 2nd night. The food took over an hour and was delivered cold. We were so fed up that we left to find somewhere to eat - definitely didn't feel like waiting around for new food. We asked the Concierge where we could walk or take a taxi to eat and he said we probably wouldn't get in anywhere. (Excuse me? No where?! Doubt that.) He said it's Saturday night, the good restaurants would have long waits. He didn't even offer to call places! We walked around the corner to the "triangle" and got seated right away at Gibsons. Thanks buddy for not helping.
5. When we went to check-out and they asked about our stay, I informed them of all the mishaps. I was understanding and nice to them about it, and I didn't ask for any compensation, however, they should have at least offered. It's ridiculous to pay $600 a night for that many mistakes/errors on their part.
I see that plenty other people have had great stays, which is proof they can be a good hotel, I just wouldn't spend my money there a 2nd time. I've received much better service at their competitors.
- Official Description (provided by the hotel):
- The AAA Five-Diamond Waldorf Astoria Chicago(formerly The Elysian Hotel)is located in the heart of the prestigious Gold Coast neighborhood amognst the Magnificent Mile and Oak Street famed restaurants, retailers and lakefront. The award-winning 188-room hotel through innovative services and technologies, creates a new experience in luxury – energetic and fashion forward, warm and welcoming, and fresh and engaging. Amenities include a 14,000 square-foot spa & health club; 4,500 square feet of private event space; European-inspired bistro, Balsan; haute bar Bernard's. ... more less
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