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“Great place to stay in Chicago”

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SpringHill Suites Chicago Downtown/River North
Ranked #59 of 190 Hotels in Chicago
Certificate of Excellence
GreenLeadersBronze level
Lincoln, Nebraska
Level 4 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great place to stay in Chicago”
Reviewed 20 February 2012

I stayed at the Springhill Suites for 2 nights as part of a business trip to Chicago. The hotel was clean and conveniently located. Both bus and el-train public transit was located closeby. Lots of great restaurants and shopping also close. I had a corner suite on an upper floor that had great views of the city. The bathroom was spacious and clean. There was no wireless in the rooms, but free wired internet and wireless in the lobby. Will definitely try and stay there again on my next trip to Chicago.

Room Tip: Suites facing East above the 16th floor will have the best city view
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  • Stayed February 2012, travelled on business
    • Value
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    • Sleep Quality
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Helpful?
Thank TFtraveler_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmandaMasters-GSM, Guest Relations Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 21 February 2012
TFtraveler_11-

Thank you for your recent stay and for posting on our TripAdvisor page. I am happy to hear you had a productive and enjoyable stay with us. I would also like to take this opportunity to let you know that we do have wireless internet throughout the entire hotel. If you need help connecting, please contact our front desk. We look forward to serving you again.

Best,
Amanda
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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932 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (214)
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English first
Minneapolis, MN
Level 4 Contributor
40 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 16 February 2012

I stayed here on a recent 1-night business trip to Chicago - it was my first visit to the hotel. The room was good, efficiently laid out with simple, functional attractive decor. There is enough room for a playpen or pack-n-play if you are travelling with children. The room offers a microwave, small sink and refrigerator and a small store in the lobby offers a variety of convenient items. The bathroom was client and the shower was good. The desk is well-fitted with outlets and an ethernet line. Slower speed internet is free; if you want to watch streaming movies you'll have to buy the upgraded internet service for $9.95.

On the negative side, there is not enough light (a common problem) and the sofa & chaise lounge was too uncomfortable to sit on very long. The towels are thin and course (again, not unusual in this price band), and the automated wake-up system didn't work. I had a later flight so I didn't miss it but it was inconvenient. When I mentioned this while checking out the room clerk offered me 2,000 extra Marriott Reward points for the inconvenience.

  • Stayed February 2012, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank timminn49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmandaMasters-GSM, Guest Relations Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 17 February 2012
Timminn49-

Thank you for your recent stay and for posting on our TripAdvisor page. I am happy to hear that you enjoyed your stay, and thank you for giving future guests the highlights of our hotel. I would like to take this opportunity to again apologize that you did not receive your wake up call. While there is no excuse on our part, I do hope you accept this apology. We hope to serve you again on your next business trip.

Best,
Amanda
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clarkston
Level 6 Contributor
105 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 15 February 2012

This hotel is very nice for families. The suites are a bit smaller than some but it has a pool, hot tub and a great free continental breakfast. It was the best breakfast I've had. They had waffles with not only syrup but strawberries & whipped cream. An oatmeal machine which I've never seen & toppings. They had bagels, english muffins, scrambled eggs, cheese & sausages plus fresh fruit, yogurt and cereals.

The location was great with numerous great restaurants close by. We went to both the Field Museum & Shedd's Aquarium. They were only a short taxi ride away. Michigan Ave. was only a short walk away.

  • Stayed February 2012, travelled with family
    • Value
    • Location
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Helpful?
Thank fun2gogal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmandaMasters-GSM, Guest Relations Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 16 February 2012
Fun2gogal-

Thank you for your recent stay and for praising our breakfast! I am happy to hear you and your family had an enjoyable stay during your winter break. We hope to see you again next year.

Best,
Amanda
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mahtomedi, Minnesota
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 14 February 2012

Our daughter's recent wedding in Chicago included a heavy percentage of out-of-town guests. We reserved 35 rooms, including a 5-day stay for the parents of the wedding couple, and the bride and groom for the wedding weekend. We were extremely satisfied with the clean, contemporary rooms and their spectacular views. And we were even more satisified with the cooperation of the staff from planning, to valet service and housekeeping. Breakfast was excellent and the dining room large and comfortable for family and friends to gather. The location was ideal for all our guests

  • Stayed February 2012, travelled with friends
    • Value
    • Location
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    • Service
Helpful?
Thank Matricewbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmandaMasters-GSM, Guest Relations Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 15 February 2012
Matricewbl-

Congratulations on your daughters wedding! Thank you for letting us be apart of your families special day. If you are back in the Chicago area, we hope to see you again.

Best,
Amanda
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wisconsin
Level 5 Contributor
86 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 13 February 2012

The rooms have everything one needs and then some. Nicely laid out rooms with a seating area separated from the bed by a desk and floor to ceiling divider, a microwave, small under-counter refrigerator (no freezer), coffee-maker, and bar sink. Bathrooms have a surprisingly large walk-in shower. Complimentary breakfast is included and dining area has pleanty of tables and space. Lobby area is spacious. Shares the same building with Residence Inn. Only one very minor inconvenience- no ice machines or vending on the room floors-it is necessary to go to the lobby floor and request ice which can be slightly inconvenient because the hotel has 27 floors. It isn't a matter of going down the hall to the ice machine and back in 30 seconds. Aside from that it's clean, comfortable, with a friendly staff and well located in the River North area close to restaurants and shopping.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ExperiencedWarrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AmandaMasters-GSM, Guest Relations Manager at SpringHill Suites Chicago Downtown/River North, responded to this review, 14 February 2012
ExperiencedWarrior-

Thank you for you for posting on our TripAdvisor page as well as being a loyal Marriott customer. I am happy to hear you enjoyed your stay and our hotel. Thank you for telling us your concerns regarding our ice as well. I have brought your concerns to our team and we are looking into possible solutions. We look forward to serving you again soon.

Best,
Amanda
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about SpringHill Suites Chicago Downtown/River North

Property: SpringHill Suites Chicago Downtown/River North
Address: 410 N Dearborn St, Chicago, IL 60654-3941
Region: United States > Illinois > Chicago
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Green Hotel in Chicago
#40 Family Hotel in Chicago
#41 Romantic Hotel in Chicago
#43 Business Hotel in Chicago
Price Range (Based on Average Rates): €€
Hotel Class:3.5 star — SpringHill Suites Chicago Downtown/River North 3.5*
Number of rooms: 253
Official Description (provided by the hotel):
The newly-renovated SpringHill Suites Chicago River North is located just north of the Loop in the city's trendiest neighborhood. Surrounded by the highest concentration of restaurants and bars in downtown Chicago, our Chicago River North hotel is a top choice for travelers. Guests love being within walking distance to Magnificent Mile, Navy Pier, North Avenue Beach, and Millennium Park. Our newly renovated guest rooms feature brand new mattresses, all-new plush bedding, stylish new sofa-sleeper, a refrigerator, microwave, and complimentary high-speed Internet Access. Start your day with a complimentary continental breakfast, and cap off the evening with dinner and drinks downstairs at Hub 51 by Lettuce Entertain You. For a more convenient stop, hit the brand new Holloway's Bar, located in the lobby. Keep up with workout routines in our 24 hour fitness center or relax with a dip in our top-floor, indoor pool & hot tub. Get the most out of your next stay with full-service amenities like self/valet parking, room service, and high-floor suites when you stay at the SpringHill Suites Chicago River North. ... more   less 
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Also Known As:
Springhill Suites Chicago Downtown / River North Hotel Chicago

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