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“Going downhill”
Review of Starbucks

Starbucks
Price range: US$1 - US$20
Restaurant details
Reviewed 6 February 2018

I have been getting my regular espresso and tasty food fix from this Starbucks for over 10 years, anywhere from 1-5 times per week, almost always via the drive-through. I used to be able to count on 1) delicious drinks, 2) wonderful food, and 3) amazing service. The smiles and friendliness of the baristas were wonderful, and seemed most sincere. In the rare event that a problem occurred with your order, they fixed it ASAP. Lately, however, this all has been slipping. The drinks are still wonderful but very often the cold ones are given without a straw, they seem to take much longer to obtain, and sometimes there is a mix-up with a different order. The food has also somehow slipped, even though it is the same food, the ovens must be wonky now or something because every single time I've gotten a sandwich with bacon, the bacon never seems cooked, and the middle of the egg is often cold despite the outside edges being searing hot. Finally, the service: what used to be a "Good morning! How are you today?" followed by speedy delivery of the order with a smile has now turned into a "12.96" accompanied by the barista barely looking out the window as payment is obtained and order is distributed, the server seemingly very distracted by whatever is happening inside, lastly followed by a "here you go" when the last item is given.

The whole experience has added up to me making more coffee and breakfasts at home, which is a good thing, but it makes me sad that what once was a special treat with positive human interaction has now simply evolved into a fast-food window.

    • Value
    • Service
    • Food
Thank landlockedinIL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1 - 5 of 16 reviews

Reviewed 9 October 2017

Great location, fast service and very polite staff. Online orders streamline the stop exceptionally.

Thank kbbradford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 April 2017

Good food and high prices. The service is excellent as is the food. It is a very cold and uncomfortable place to eat but a great place if you are in a hurry.

Thank Douglas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 June 2016

They accept gold reward card. The coffee was hot, just the way i like it to keep me awake while travelling on the road. The vicinity has a nice ambiance and it was easy to find at all. I would defintely drop by again.

Thank Carlos A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 February 2016 via mobile

Starbucks is a treat - and they never let me down. I had a reward drink today, so I thought I would try the new smoked butterscotch latte. Pretty tasty. Tastes similar to the warm butter beer @ Universal Studios.
The staff is always nice and efficient, too.
The drive-thru can get crazy, but they try to make it go fast.

Thank LKS28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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