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Reviewed 3 January 2021 via mobile

Had a great weekend away at Brasstown Valley! I first want to commend them for offering 20% off all healthcare workers. After 2020 and being an ER/Trauma I wanted just a quick weekend away as the new year starts. The fact that they acknowledge the sacrifices healthcare professionals have made and still offer the discount was extremely appreciated. I have let all my healthcare friends know as well! Customer service was great. We got to change rooms day 2 for a better view with no issues at all! Room 301 was amazing and great view. The food was good, my only complaint is that I feel like staff should serve the buffet. I wasn’t aware that there was no other option than buffet and felt a little uncomfortable as so many people were touching the serving utensils (although sanitizer was out). Carol the bartender down stairs was great and made your drinks perfect. Will definitely be back!

Date of stay: January 2021
Trip type: Travelled as a couple
Thank 594JessicaB594
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brasstown Staff, General Manager at Brasstown Valley Resort & Spa, responded to this reviewResponded 11 January 2021

Thank you for taking time out of your day to write a review. I am happy to read that your experience was everything you wanted it to be. It is always nice to read that our staff is providing the experience we strive everyday to achieve. I will personally thank all of my staff for providing you with an exceptional experience.

It is my pleasure to have you stay with us and I hope you continue to make us your destination of choice for many years to come!!

Sincerely,

Charles Burton
General Manager
Brasstown Valley Resort & Spa
6321 US Hwy 76
Young Harris, GA 30582
Direct Line 706-379-4600
cburton@brasstownvalley.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2021 via mobile

This beautiful resort has all the makings for a five star resort. Friendly staff, beautiful mountain lodge style lobby, lovely gardens. There were lovely Christmas trees all over the resort. A beautiful Christmas village display, complete with electric train. The cleanliness of the room however leaves A LOT to be desired. There were some sort of beetle in our room that kept popping up. The wooden blinds that covered the doors to the balcony were so full of dust that when I lifted up the blinds a cloud of dust erupted. You could write on the furniture with so much dust. So disappointing! With a pandemic going on and rooms so dirty.

Date of stay: December 2020
Trip type: Travelled with family
1  Thank Foodie_travel_lust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brasstown Staff, General Manager at Brasstown Valley Resort & Spa, responded to this reviewResponded 11 January 2021

Thank you for taking time to share feedback regarding your recent visit. I appreciate your positive comments regarding our resort, staff and decorations. I apologize that we failed to properly clean the blinds and that there were lady bugs in your room. I will address these items immediately to ensure we are consistently cleaning all rooms to our standard. Please feel free to contact me directly to provide any additional feedback to allow me the opportunity to personally address and apologize.

Charles Burton General Manager Brasstown Valley Resort & Spa 6321 Highway 76-Young Harris, Georgia 30582 tel (706) 379-4600 -fax (706) 379-9999 cburton@brasstownvalley.com

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Reviewed 23 December 2020

Great service, quality clean rooms, the customer service is above and beyond here. Thank you for hosting our business guests, we are happy knowing they are in good hands. Meals are delicious and service is outstanding in restaurants, catering, and conference rooms.

Room tip: Views all around, gorgeous stay!
Date of stay: December 2020
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank CEBHow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brasstown Staff, General Manager at Brasstown Valley Resort & Spa, responded to this reviewResponded 29 December 2020

Thank you for taking time out of your day to write a review. I am happy to read that your experience was everything you wanted it to be. It is always nice to read that our staff is providing the experience we strive everyday to achieve. I will personally thank all of my staff for providing you with an exceptional experience.

It is my pleasure to have you stay with us and I hope you continue to make us your destination of choice for many years to come!!

Sincerely,

Charles Burton
General Manager
Brasstown Valley Resort & Spa
6321 US Hwy 76
Young Harris, GA 30582
Direct Line 706-379-4600
cburton@brasstownvalley.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 December 2020 via mobile

What a wonderful stay. First off they wear masks and practice safety with this Covid. Room was spotless. The staff are all so friendly and service was outstanding. The beautiful lobby with the huge fireplace was awesome....it was a cold, cold night and we enjoyed warming up by the fireplace in the cozy chairs spread throughout the lobby. Dining room was only open for breakfast. Breakfast was delicious. The grill I heard was open downstairs, but we had dinner in town before arriving.

Date of stay: December 2020
Trip type: Travelled as a couple
Thank 727marlenen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brasstown Staff, General Manager at Brasstown Valley Resort & Spa, responded to this reviewResponded 22 December 2020

Thank you for taking time out of your day to write a review. I am happy to read that your experience was everything you wanted it to be. It is always nice to read that our staff is providing the experience we strive everyday to achieve. I will personally thank all of my staff for providing you with an exceptional experience.

It is my pleasure to have you stay with us and I hope you continue to make us your destination of choice for many years to come!!

Sincerely,

Charles Burton
General Manager
Brasstown Valley Resort & Spa
6321 US Hwy 76
Young Harris, GA 30582
Direct Line 706-379-4600
cburton@brasstownvalley.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2020

After being told my daughter could not stay at the Ridges on Lake Chatuge because of her age, she and her boyfriend found this lovely resort right down the road. The price was not too far out of their range, and they had last minute availabilities. The front desk was extremely helpful and even upgraded their room for free! The room itself had gorgeous mountain views and a fireplace. Everything was pristine! The lobby on its own is quite an experience! The floor to ceiling fireplace is stunning, and a comforting smell of firewood lingers throughout the day. The grounds were excellent for hiking! The restaurants, although expensive, were beyond delicious! The gift shop even offers a wide selection of clothing and souvenirs! The entrance experience and hotel ambiance are to die for. I am planning on returning and staying for longer this time! Beautiful hotel, amazing staff (with 24/7 front desk service, they were even available at 3:00 am)!

Date of stay: November 2020
    • Location
    • Cleanliness
    • Service
Thank Topka73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brasstown Staff, General Manager at Brasstown Valley Resort & Spa, responded to this reviewResponded 22 December 2020

Thank you for choosing to be our guest and for taking the time to provide your feedback. I appreciate your continued business and was delighted to read your positive comments regarding our resort and atmosphere, as it is our mission to provide a wonderful experience for our guests. I am happy that your experience was everything you wanted it to be.
It is my pleasure to have you stay with us and I hope you continue to make us your destination of choice for many years to come!!
Please feel free to contact me if I can be of any assistance in the future.
Charles Burton
General Manager
Brasstown Valley Resort & Spa
6321 Highway 76-Young Harris, Georgia 30582
tel (706) 379-4600 -fax (706) 379-9999

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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