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“Food is good but servers just not interested”
Review of Blackstone - CLOSED

Blackstone
Price range: US$31 - US$40
More restaurant details
Restaurant details
Dining options: Reservations
Dining style: Casual Elegant
Cross street: Brown Wood Lane
Reviewed 4 March 2014

Something has changed at this landmark in West Cobb. The servers, bartender and even manager are not concerned about your experience. So we will not be concerned about their restaurant going forward, Good bye to a place I enjoyed.

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Thank Terry C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (49)
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4 - 8 of 49 reviews

Reviewed 1 January 2014

I have had a couple of decent meals at Blackstone (both times sitting in the bar area), but the New Year's Eve dinner on 12/31/13 was not one of them. For next year, I suggest that the owner fix the fireplace in the "private" dining room to add ambiance to the otherwise warm atmosphere back there, do something to get the music of the band piped in there, purchase and serve a better quality of food for such a special evening, and have more hostesses and more food/drink runners working. It took about 10 minutes to get seated, another 10 at least to be greeted by our server (who was lovely and did the best he could), then another 30 AT LEAST to have our drinks delivered. Our server even took our food order before the drinks arrived. The first course was, in fact, absolutely delicious. We had the calamari and the mussels, and both were perfect. The second course was salad - generic but just fine. It's salad, right? The second course - we both had ribeye steak - was terrible. Cold, undercooked (we ordered medium rare, but both were raw), and of poor quality (gristly). Really one of the worst ribeyes I can remember in a long time. Fourth course was desserts. Generic, boxed, and tasteless cheesecake, and a creme brulee that was lumpy and tasteless as well. It was a very disappointing experience. Their Vinings Restaurant Week deal for $25 was much better than this NYE package. I live in Vinings, I would go back to Blackstone, but they need to do better on NYE. Lastly, the NYE menu had at least one spelling error (rissotto vs risotto), the website had typos and errors (the ZIP code has a typo - seriously?!) - a high school senior could catch this stuff without even using spell check. The NYE menu on the website must have had an extra carriage return at the bottom of the document, so although it all fit on one page, there was a second blank page that served no purpose. This is amateur stuff. Time to get a new marketing person.

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Thank ChristineinAtlanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 November 2013

Well hubby and I decided to give it another try; and also we had gift cards because of the last time we were there. The owner Tom seemed to be nice, he gave me 2 wine tasters which was very nice I thought. The waitress was very nice and when the bread was delivered that was the first problem, the fruit flies started flying around. We killed 2 but they multiplied :) seriously. Because of the lack of patrons in the dining room, you could hear the other wait staff. An elderly couple was celebrating their 46 wedding anniversary and once they left the staff said bad comments about them that we could hear. The salads were decent but still flies were around. My hubby order the pork chop and said it was very good, my ribs were good but had to take them home because of the flies. Now its time to pay we present the cards and waitress states I have to bring the owner over. He explains that the manager that gave us the cards has been fired, and bad he was. Ok but what about the cards, he states he can't honor the cards because he would go out of business if he did. My hubby ask did you call the police and have him arrested he says no, so my hubby say then why we as customers have to pay and you not honor the cards. Bottom line we paid our wine bill and 1/2 of our menu.
We got the gift cards due to bad food and service and it was not honored the second time around.

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1  Thank Cmp1130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 November 2013 via mobile

Well Kenny is not here now but the bar has a friendly bartender, Marvin
COME IN AND GET TO KNOW HIM
I ordered the ribs ( don't do it ! - not fall off the bone ) BUT I asked Marvin for a suggestion and he recommended a Malbec mountain door it was a great choice with ribs ...
Yes they have tree problems but I am pleased they are looking to bring back the $5 martini. And every Thursday a band
I came for dress up Halloween .. Lots of fun !
I

Thank RWinzie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2013

This was my first time dinning at this establishment it's close to my house and I like to support local businesses.
Our server was great and the manager was very nice and came by to check on our meal. My steak was cook perfectly and we both enjoyed ourselves and the atmosphere.
From what it looks like from past reviews they have defiantly improved, I believe the manager said he was new so maybe that is why.

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Thank Nicky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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