We were with a golf group, spent 3 nights and found the resort to be short of the mark regarding facilities and service. We noticed this right from the moment we arrived... Although the stated resort check in time is 4:00pm, many couples in our group had to wait to get into their rooms well after 4:00pm. Some had to wait well over an hour which made them late for the planned reception we had at 6:00pm. It was clear they did not have the staff required to clean the rooms and have them ready by the 4:00pm check in time and this is not expected at a 5 star hotel. When we questioned the Rooms Division Manager he said they were doing the best that they can do, but it was very clear they were understaffed.
He offered some of the guests who had to wait a complimentary drink, while others who had to wait for their rooms were not offered anything. This was not a good way to start our stay.
Then once we checked in we found the guest elevator was out of service and would be out of service during our entire stay. We were able to use the staff elevator, but walking into the kitchen to use the service elevator is not what you expect at a 5 star resort.
Once in our room we noticed that several of the white tiles in the bathroom had stains on them, it just looked dirty, not what we expect at a 5 star hotel.
During a round of golf on Plantation Course, due to renovations, it was very difficult to find the back nine after playing the front nine. The signage was very poor and several of our participants got lost.
As one of our group said, the last 2 times we were there, there was a definite “WOW” factor that was lacking this time. The only WOW was the absurd prices for drinks at the receptions, which is why most of us ended up going to the hotel bar to get drinks. The service we received was not first class. Nothing major, just a lot of small glitches. Even when we stated this while checking out the person at reception tried to place the blame on others. The resort is renovating and it was off-season and we got the impression that they did not care about our group as much as they should have.
Many of our group members have stated they would not recommend the resort and have no interest in returning. I feel the same way.
- Official Description (provided by the hotel):
- Bagpipes at sunset, butlers for every room, two golf courses, and romantic views surrounded by Live oak trees. The Lodge is not only reminiscent of an English Country Manor, it's also the recipient of the Forbes Five-Star award and AAA Five-Diamond Awards. ... more less
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- Also Known As:
- The Lodge At Sea Island Hotel Saint Simons Island