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“Not 5 star in too many ways!”

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The Lodge at Sea Island
Certificate of Excellence
Reviewed 6 December 2017

We were with a golf group, spent 3 nights and found the resort to be short of the mark regarding facilities and service. We noticed this right from the moment we arrived... Although the stated resort check in time is 4:00pm, many couples in our group had to wait to get into their rooms well after 4:00pm. Some had to wait well over an hour which made them late for the planned reception we had at 6:00pm. It was clear they did not have the staff required to clean the rooms and have them ready by the 4:00pm check in time and this is not expected at a 5 star hotel. When we questioned the Rooms Division Manager he said they were doing the best that they can do, but it was very clear they were understaffed.
He offered some of the guests who had to wait a complimentary drink, while others who had to wait for their rooms were not offered anything. This was not a good way to start our stay.
Then once we checked in we found the guest elevator was out of service and would be out of service during our entire stay. We were able to use the staff elevator, but walking into the kitchen to use the service elevator is not what you expect at a 5 star resort.
Once in our room we noticed that several of the white tiles in the bathroom had stains on them, it just looked dirty, not what we expect at a 5 star hotel.
During a round of golf on Plantation Course, due to renovations, it was very difficult to find the back nine after playing the front nine. The signage was very poor and several of our participants got lost.
As one of our group said, the last 2 times we were there, there was a definite “WOW” factor that was lacking this time. The only WOW was the absurd prices for drinks at the receptions, which is why most of us ended up going to the hotel bar to get drinks. The service we received was not first class. Nothing major, just a lot of small glitches. Even when we stated this while checking out the person at reception tried to place the blame on others. The resort is renovating and it was off-season and we got the impression that they did not care about our group as much as they should have.
Many of our group members have stated they would not recommend the resort and have no interest in returning. I feel the same way.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Service
1  Thank gatgol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScottSteilen, President and CEO at The Lodge at Sea Island, responded to this reviewResponded 28 December 2017

While I appreciate you taking the time to share your thoughts, I must ask that you accept our apologies for the situations you encountered during your visit. They are not at all in keeping with the level of service and attention we aim to provide each day. Your comments about our needing additional directional signage while our new pool and pool house are being created is helpful. Please do consider a return visit one day soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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5 - 9 of 233 reviews

Reviewed 23 November 2017

7 series BMW to use at will was an amazing feature. Ambiance was as advertised, very rich and historic feel. Property was beautiful. Staff was eager to help yet unobtrusive.

Our sink stopper didnt work on one of the bathroom sinks, wasnt an issue as we had 2 sinks. Adjacent airport had planes fly directly over the property, within a few hundred feet at times. Quite loud, but still interesting and not really a major bother.

The sea island sister properties arent particularly close, but borrow a BMW and make the short drive over to the Cloister to enjoy an amazing meal at the Georgian Room. Make reservations in advance!

The grounds are beautiful, be sure to explore.

  • Stayed: November 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank eliteclosings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 November 2017

My wife and I spent her birthday w/e at The Lodge at Sea Island. The first time, hopefully not the last, its a beautiful, historic property, lovely grounds. I'm not a golfer but can appreciate a beautiful hotel and who doesn't like excellent service? Carly in reservations was wonderful, as were our butlers Jim and Walter. We were fortunate enough to stay in room 34 which has arguably the best view for the bagpiper at sunset, which is really special. We also took advantage of the sister hotel, The Cloisters and had a nice day the Beach Club and a fabulous dinner at the River Bar. Our servers at River Bar, Christopher and Antoine, clearly have pride in their restaurant and deservedly so. I don't even like red snapper, but Antoine did such an incredible job of describing it I almost ordered it. On our last day, we went for a beach horseback ride which was also fantastic. When not enjoying the two fabulous properties, we really enjoyed walking around St. Simons, lots of nice shops. Highly recommend a visit.

Room Tip: ask for top floor golf course view. Room 34, in particular, has a great view for evening bagpiper.
See more room tips
  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank keithz2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2017 via mobile

This was our third visit. The Lodge is superb. Accommodations are always comfortable. Butlers are assigned to you for everything.
The golf instruction is just unmatched. We team up with Chrissy Felton and Gale Peterson and they are just awesome. The golf courses are tough and well maintained. Ask for Zack as your caddy.
The spa over at the Cloisters is just beautiful and the massages are masterful.
Our only criticism is that the food is nothing special but very overpriced. There are so many great restaurants in St Simons Island that you should make the effort to drive off the resort.
Make an effort to get to Sea Island and love the experience.

Stayed: November 2017, travelled as a couple
Thank Michael R J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2017

Be sure to enjoy the bagpiper every evening--he slowly strolls up and down the fairway in front of the ocean, while playing.

Room 8 has a very large balcony and we enjoyed a few adult beverages (and cigars) under the star lit sky watching a multitude of planes coming into the airport which is close by.

Room Tip: Handicap room 32 was very nice and easily accommodated my mobility problems
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  • Stayed: October 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Walker067
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Lodge at Sea Island

Address: 100 Retreat Ave, Saint Simons Island, GA 31561
Phone Number:
Region: United States > Georgia > Georgia Coast > Golden Isles of Georgia > Saint Simons Island
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #1 of 8 Speciality Lodging in Saint Simons Island
Price Range: €358 - €560 (Based on Average Rates for a Standard Room)
Number of rooms: 42
Official Description (provided by the hotel):
Bagpipes at sunset, butlers for every room, two golf courses, and romantic views surrounded by Live oak trees. The Lodge is not only reminiscent of an English Country Manor, it's also the recipient of the Forbes Five-Star award and AAA Five-Diamond Awards. ... more   less 
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Also Known As:
The Lodge At Sea Island Hotel Saint Simons Island

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