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“Charming building, BUT...”

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Hawthorn Suites by Wyndham Rome
Ranked #1 of 20 Hotels in Rome
Certificate of Excellence
Central PA
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Charming building, BUT...”
4 of 5 bubbles Reviewed 24 October 2011

Make SURE you don't get stuck in one of the interior, windowless rooms. This is a nifty old building that has been nicely updated, with cooking facilities in each room. But ours was like entering a cave, with brick walls and NO WAY to get any fresh air. The breakfasts are do-it-yourself and tasty, and are included in the cost. Rome is a cute little town with some nice recreation areas and restaurants within easy walking distance of this hotel. Friends were staying in rooms that were much nicer than ours, so if you insist when you make your reservation that you don't want an interior room, this should be a fine place to stay. Staff were very nice.

Room Tip: Insist on NOT getting an interior room!
See more room tips
  • Stayed October 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RustyPiper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gnhawthorn, Manager at Hawthorn Suites by Wyndham Rome, responded to this review, 31 October 2011
We are glad you enjoyed your trip to Rome, GA and hope you will have a chance to come visit us again.
Hawthorn Suites has 8 different room types and unfortunually 3 rooms are interior with no window to the outside. When we are sold out it is not always possible to avoid assigning a guest to one of these rooms however if you do come back for a visit you may request not to be in an interiror room and we will try our best to honor this request.
We look foward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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887 reviews from our community

Traveller rating
    569
    215
    54
    30
    19
See reviews for
359
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50
238
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (58)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Atlanta
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 11 August 2011

From the time we got out of our car, my friend Jake and I were swept away by the graciousness of the hotel staff and the opulence of the hotel itself. The staff were welcoming and eager to please; it was good to see that everyone who walked through the door was treated like a VIP.

  • Stayed August 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank JamesGreenP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gnhawthorn, Manager at Hawthorn Suites by Wyndham Rome, responded to this review, 28 September 2011
Thank you for posting this review.
I am glad you had the opportunity to stay with us and experience great customer service.
Hotel employees encounter numerous guest each day and we try to reflect the same great customer service to each one.
Thanks again and I hope you get to come back.
Gay Nichols
Manager
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Louisville, Kentucky
2 reviews
1 of 5 bubbles Reviewed 9 August 2011

Husband had business in Atlanta and I hadn't been back to Rome in a long time.. Asked a friend to advise me where to stay.. I guess the high price here made her think this would be a nice place.. The only thing nice about it is the downtown location. I have honestly stayed in Holiday Inns that had more gracious staff.
Left after the 1st night and found other accomodations... Horribly rude people!

  • Stayed May 2011, travelled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank BB07925
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gnhawthorn, Manager at Hawthorn Suites by Wyndham Rome, responded to this review, 28 September 2011
Thank you for posting your review.
I am sorry that your experience was not what you expected. This review does not inform me of the issues you encountered so please contact me regarding this experience. If the customer service you received was anything less than acceptable we need to know this so it will not happen again.
I apologize again and hope you may give us another chance to make it right for you.
Gay Nichols
Manager
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Augusta, GA
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 25 June 2011

Great if you are having to stay in Rome due to events/orientation at Berry College. Less than a couple miles away in the downtown area. Within walking distance of shops and eateries. The hotel is small but has a unique charm due to the exposed brick, large and overhang looking down into the lower levels. Pros: The bed was comfortable with nicer linens. Overall the room was well furnished & clean. The complimentary breakfast had above average selections, both hot and cold. The coffee was very good. Nice Crabtree & Evelyn toiletry items. Cons: The tub had an area of grime, on lower settings the A/C made noises. I had to jiggle the toilet to stop it from running and it was very loud filling back up. Limited TV channels. I have stayed in the area before and this seems to be the norm for the other hotels also as far as selection of channels. In the a.m. things were somewhat noisy. Upon making your reservation make sure you are getting a room with a window. Some only have skylights. Not sure if I would stay again but overall was a good experience, not too expensive and I felt safe.

Room Tip: specify you want a room with windows
See more room tips
  • Stayed June 2011, travelled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Polarbearbeauty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gnhawthorn, Manager at Hawthorn Suites by Wyndham Rome, responded to this review, 28 September 2011
We appreciate the fact you have listed your pro's and con's.
If you child is attending Berry College please call us directly to ensure you get the correct rate.
The college is a very short drive from the hotel and with many parents staying here during these times it gives you a chance to make new friends within the parent/student oreintation group!
We hope that you informed us of any issues while here at the property so we can make sure they were corrected immediately. We are looking into a new channel line up so if you have any suggestions I would love to hear from you. Since our hotel is a renovated warehouse we utilized the space as much as possible leaving us with three rooms that do not have an exterior window.
Again thank you so much for posting a review.
These rooms work great for someone who works at night and needs to sleep during the day
due to no sunlight coming in. They are good for a one night stay however we try not to use these rooms for extended stay. You are welcome to request a different room if you get a chance to come back.
Gay Nichols
Manager
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Seattle, Washington
Level Contributor
83 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed 29 May 2011

This hotel is located one block from the main street in Rome. It is also one block from the river. There are plenty of restuarants to walk to and places to site see. Hawthorn did a great job of renovating this old Machine shop. It has large spacious rooms. If you factor in the full breakfast bar, the price is not too bad. It's more than a Holiday Inn, but I think worth the premium. The rooms also have full kitchens, if you wanted to save on meals. Everyone we met working at the Hotel was extremely courteous and helpful.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Reg1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gnhawthorn, Manager at Hawthorn Suites by Wyndham Rome, responded to this review, 28 September 2011
We would like to thank you for posting a review on trip advisor. Our location is definetly awesome! We hope that you will get a chance to visit again and maybe during the holiday season.
You can enjoy our holiday decorations and catch some ot the local events during the joyful season! Keep an eye out for package deals during this time!
We are glad you enjoyed your stay.
Thanks again
Gay Nichols
manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hawthorn Suites by Wyndham Rome

Property: Hawthorn Suites by Wyndham Rome
Address: 100-110 West 2nd Avenue, Rome, GA 30161
Phone Number:
Region: United States > Georgia > Rome
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Wheelchair access
Hotel Style:
Ranked #1 of 20 Hotels in Rome
Price Range (Based on Average Rates): €€
Hotel Class:2.5 star — Hawthorn Suites by Wyndham Rome 2.5*
Number of rooms: 37
Official Description (provided by the hotel):
This hotel will open in 2004. ... more   less 
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Also Known As:
Hawthorn Suites By Wyndham Rome Hotel Rome
Hawthorn Suites Rome
Rome Hawthorn Suites

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