There are things hotel management can control, and things they can't. Having friendly smiling staff on the front desk is good practice, but rebuilding the lobby in the busy Thanksgiving-Xmas period doesn't seem a good decision.
Our room was a good size with a very comfortable bed, fairtrade coffee and a solid WiFi signal. The usual half-length hotel bath had sensibly been replaced by a large shower stall, and the complimentary cosmetics had large clear labels (addressing the usual problem for spectacle wearers of washing your hair with conditioner). There was an AV panel by the TV offering an amazing range of input sockets - useful if I were planning a major business conference in the room.
Less positive - horrible white powder to go with the coffee, small pillows, inadequate power sockets by the bedside for a phone charger overnight, and someone had carefully unplugged all the bedside lamps. TV reception (in spite of the complex AV selection panel) was terrible, like viewing everything through a burlap bag.
Breakfast was slightly below average for a chain hotel. Rubbery scrambled eggs swimming in an anonymous liquid is a pet hatred of mine. Disposable plates mixed with metal silverware must result in major losses of knives and forks into the trash.
IMHO, there are better hotel offerings in the neighborhood, which are likely to get our custom in future.More
- Free Parking