I stayed at this location a couple months ago, and was back again this weekend because the first stay went fairly well. This weekend, I was told something that may keep me from returning though. I know the hotel business is busy, and that people don't want to be awakened and don't want to have to work until crazy hours because of a few rooms that need to be cleaned last. However, after being up very late Friday night, we put out the do not disturb and set an alarm for 10:30. Leaving at 11:30, and seeing housekeeping just a couple doors away, we removed the sign and were confident that the room would be cleaned. However, when we returned after 6, the room was just as we left it.
I was livid, so my friend went downstairs to ask for additional towels instead. They were told that if the houskeeping staff ever saw a do not disturb on the door, they would not come back even after you removed it and left. I've stayed in hotels all over the world and the US and this is the first time I have ever heard this as a hotel's policy. Apparently they had enough people complain about having their rooms cleaned after they previously had a do not disturb sign out, that instead of educating their patrons about how the industry does business, they've decided that they should instead snub seasoned travelers and not bother to inform anyone upon check in.
Nice hotel, friendly desk staff, consistent cleanliness, terrible policy execution. Very much not what I would expect from such a widely known chain hotel.
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- Also Known As:
- Hyatt Place Atlanta/Norcross/Peachtree Hotel Norcross
- Hyatt Place Norcross
- Amerisuites Norcross
- Hyatt Norcross
- Norcross Amerisuites
- Norcross Hyatt