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“Needs new renovation”
Review of Knights Inn Morrow

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Knights Inn Morrow
Ranked #9 of 12 Hotels in Morrow
Reviewed 11 January 2018

My family and I have stayed at this motel several times because it is convenient to my school and son's football events. The staff is awesome,very accommodating and friendly. The problem we have is with the rooms, they only have 10 good rooms that are worth selling. The other rooms have toilet problems, no hot water or water pressure to low. This most recent stay(01/07/18) we checked into the room took showers to find out that again the toilet did not work and there were an infestation of bed bugs in one of the beds my son sat on. we pulled the mattress back and to our surprise the bottom was covered in bugs it gave us the creeps. They gave us another room which that room was filled with dead roaches and skins from dead roaches. My skin is crawling as I write this review. This hotel needs to be shut down and renovated we took a video of the bugs and filed a compliant with the corporate office.

  • Stayed: January 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank kimberlyt294
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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3 - 7 of 159 reviews

Reviewed 11 November 2017

I was driving on Hwy 75 i show this hotel right on freeway a looks like recently renovated. I came back around and stayed here. It was pleasant experience staying here. Hotel was nice and clean. It seems very safe place. I would highly recommend traveler's to use this hotel very good for the money.

Room Tip: Rooms are away from freeway might be more quieter.
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  • Stayed: November 2017, travelled on business
    • Value
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Thank businessman20172017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 September 2017 via mobile

Couldn't sleep there and left after 30 minutes. Horrible hotel! Tv didn't work. No iron. Room Smells of smoke and felt dirty. Lady Wanted to Charge me $10 extra for small toy poodle after saying they were pet friendly. Offered room not clean.

Stayed: September 2017, travelled solo
Thank Mary P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 September 2017

this motel has so many bad reviews you would think owners or management would take notice and make an effort to improve conditions at this motel.
i had read most of the reviews but seeing the price and location i thought i would give it a try.
upon checking in @ 6pm, the front desk guy ( sorry i can't pronounce or say your name. and you weren't wearing a name badge ) was very nice and helpful.
the room however was dirty and needed repairs. #1 - the floors were very dirty and sticky and the phone didn't work.
*** the next morning ... i personally walked to the office and spoke with shane. i told him about the floor and phone. ^ i saw him .. write down .. that our floor needed to be swept and mopped. as far as the phone, he told me to try swapping the cords or unplugging and re-plugging the phone in. * so i assume they don't have maintenance men working there. *** when we returned to our room after 4pm, we discovered that not only had our room not been swept and mopped .. but it was not cleaned ... at all !!! no beds made / no trash emptied / nothing !!! so i assume they don't have housekeepers ... either !!!
there was a comment made by management that they no longer rent to locals .. because of past issues with drugs and prostitution. *** but while i was standing in the front office ... looking out the window, i saw ( 2 ) children get off a school bus and walk to one of the up-stairs rooms. ** so i assume they still rent rooms " to locals ".

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank James H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 August 2017

Stayed a few yrs ago when it was Red Roof Inn. Needed a cheap place to leave our belongings and sleep that's it. Low price or not it should be clean. Wish we had opted for somewhere else. Given room number on a post it. Did not appear to be cleaned any time recently. So many issues with the room. Cleaning staff only addressed only 2 issues among a laundry list of things when we complained (returned to a still somewhat dirty room). Front desk staff did not try to accommodate/improve the stay for us just gave us a line of BS. Glad I didn't look under bed afraid of what I might have seen. AC was missing a cover and tons of visible dust throughout unit. Stains on box spring and bed spread. Slept on top of sheets under blanket due to apprehension. Largely dirty bathroom ceiling vent. Black mold/mildew along tub caulking. Old soap wrapper in shower. Bag handing off smoke detector. Hairs of other people on sink counter and back of toilet along with visible dirt. Visible dirt on floors, bathroom wall/door and layers of dust on top of many things including lights/hair dryer unit . Paint needs repaired in certain areas. Outlet broken. Limited plugs next to bed. Nail sticking out of dresser (dangerous). Cigarette butt and spill/stain by fridge (gross) while fridge was surprisingly clean. No clock. Ironing board and no iron. Given a towel with a stain on it 2nd day. I left my shoes on at all times except sleeping. Washed my hair in the sink afraid of the dirty shower. Didn't dare use the ice machine when the room was that dirty...imagine the ice machine. Contacted Wyndham to have our issue resolved as management and staff at the franchise made no real effort to satisfy our stay. We will not return under this management.

Room Tip: Don't stay here!
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  • Stayed: August 2017, travelled with family
    • Value
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Thank Tracey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ariana R, General Manager at Knights Inn Morrow, responded to this reviewResponded 17 August 2017

Ms. Tracey
I do apologize you did not have a satisfactory stay. However, we knew nothing about your issues until the belittling of the front desk clerk the following morning of your first night stay. We like to help all guests with their stay if possible and solve their issues but it is hard to do that when we are unable to understand when every other word is a cuss word and then you walk out. However, once we were able to get to the issues we did offer you a refund immediately for your stay but the answer was not only no but you chose to stay the second night even though you brought the issues to our attention a little over 17 hours after your checked in. Our hope is that if guests have an issue they bring it to our attention immediately so we may solve it for them as 17 hours later is hard to ascertain what the room looked like at check in. However, we will still work with guests even if it has been 17 hours as we want guests to have a pleasant stay. When we asked about why you didn't mention the issues immediately upon entering the room the response that was given was you never turned the lights on as you were out all day the first night you stayed with us and just got into bed. Even though what you told us was something we didn't understand with not turning the lights on when you came back to the hotel we still asked if we could refund your stay and we were told to just clean the room as usual making sure we took your concerns to heart. In cases like this we always ask a guests that accepts or refuses a refund to sign our Guest Satisfaction term that we offered and we did get that from you. Once you stayed the second night however it was not possible to refund your monies as we explained that the offered had been declined the day before. We did clean the room as requested and we made sure all concerns were met. We never placed blame on how the room got the way even after your stay of 17 hours of use had occurred. However, we did make the effort to resolve the issue immediately by refund which again was turned down by you on the morning after your first night stay. We do apologize that you feel we did not do enough but even with the abusive language we still respected you and gave great customer service. We wish you well on your drive back up North and hope you will come see us again as we do want to earn your business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Knights Inn Morrow

Address: 1348 Southlake Plaza Dr, Morrow, GA 30260-1750 (Formerly Red Roof Inn Atlanta South Morrow)
Phone Number:
Region: United States > Georgia > Morrow
Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #9 of 12 Hotels in Morrow
Price Range: €43 - €60 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Knights Inn Morrow 2*
Number of rooms: 108
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Also Known As:
Red Roof Inn Morrow
Morrow Red Roof Inn

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