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Comfort Suites Morrow
Ranked #5 of 12 Hotels in Morrow
Reviewed 10 July 2017 via mobile

Please beware....if u book a reservation and it is at a time there is an event in the area you might inadvertently get booked as a Group. Cancellation is 2 weeks out. I called 3 days prior to arrival. Will hav to call manager on the morning. Who does that at any property require a 2 weeks cancellation. I will never trust Comfort Suites again. People stick with Marriott, Hilton, Ritz Carlton, or even Holiday Inn Express. Never heard of anything so ridiculous.

Stayed: July 2017, travelled solo
Thank YvonneHD77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piyush P, Guest Relations Manager at Comfort Suites Morrow, responded to this reviewResponded 14 July 2017

Dear YvonneHD77,

Thank you for your review, your feedback and your comments regarding your stay. I deeply regret to learn that you found this experience so terrible due to your cancellation request that shouldn't have been addressed. Please feel free to contact us if this situation has not been resolved to your satisfaction. I hope you will forgive this error and the service that did not meet your expectations and that you will someday return to see how we have grown through guest feedback.

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10 - 14 of 130 reviews

Reviewed 26 June 2017

I really recommend that if you look for an overnight stay near the airport - its a max 20 minutes drive and you can avoid the I75 by going via the less crowded Jonesboro Road .
Hotel is beautifully kept, Very clean and nice. Rooms are quiet and beds really nice.
Adject is a Cracker Barrel and I-HOP - all in walking distance.
So much nicer than the usual overpriced airport hotels.
Will def stay there again when travelling to Atlanta.

  • Stayed: June 2017, travelled solo
    • Location
    • Rooms
    • Service
Thank eva1500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piyush P, Guest Relations Manager at Comfort Suites Morrow, responded to this reviewResponded 30 June 2017

Dear eva1500,

Thank you so much for your feedback and kind words regarding the five star service and
accommodations that you received during your most recent stay with us! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. We hope to impress you again during your next visit and we thank you for sharing your experience.

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Reviewed 5 June 2017

If you ever need to stay in this area, you MUST go to the Comfort Suites in Morrow! Very nice and quiet. Most importantly, you MUST meet Susan!!! She is simply wonderful. She makes you feel like you're at home with her "down to earth" conversation and "home felt" welcome. She talks to you like she's known you for a while. We were very pleased and have made this our "go to" place every time we visit.

  • Stayed: April 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Joyce K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piyush P, Guest Relations Manager at Comfort Suites Morrow, responded to this reviewResponded 8 June 2017

Dear Joyce K,

Thank you for sharing your experience and for pointing out the efforts of our staff to treat you like family and make you feel at home! Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We will happily share your comments with our staff and we look forward to seeing you soon!

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Reviewed 5 May 2017

The property was a little difficult to locate but once found it had easy access to the Interstate. The staff was very friendly and the hotel lobby was clean. I was especially impressed with way the breakfast buffet was managed with plenty of items to choose and a wonderful service attendant. Cracker Barrel and I-Hop within walking distance. Some restaurants on Mt Zion Rd.,which was close,but the road was being prepped for resurfacing. Check in and out was smooth. We stayed in an upgraded room that was clean and well kept. Would stay again.

Room Tip: Stay off the road side
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  • Stayed: May 2017, travelled with family
    • Value
    • Rooms
    • Service
Thank Bob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piyush P, Guest Relations Manager at Comfort Suites Morrow, responded to this reviewResponded 8 May 2017

Dear Bob M,

Thank you so much for your compliments to our breakfast options and service. It is very rewarding to hear your perspective of our hotel and we appreciate that you have
acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

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Reviewed 9 April 2017

Biggest plus: Customer Service. As a frequent traveler and road warrior, I often find the check-in experience to be lacking. As it begins the stay, it often sets the tone for the rest of it. I usually have the same questions...do I need a WiFi password and what is it, when is breakfast, where are the elevators...and am usually surprised that the desk clerk doesn't anticipate and answer these questions before being asked. In this case, she did. It's a simple thing but a pleasant surprise. She was equally helpful, respectful, courteous, and professional on checkout. Kudos to Comfort Suites Morrow for getting it right. Biggest negatives: Some cleanliness and age issues -- rust on desk lamp base, stain on carpet in doorway entrance, stain on bedding, surfaces which I had to wipe down before unpacking -- and an odd configuration whereby the height of the shower rod prevents the bathroom door from being opened all the way. It was clear that some of the furnishings needed replacement. That said, much of the furniture was new and the room had a fresh coat of paint so it was clear that it had recently been renovated, and there were more positives than negatives allowing me to overlook the flaws. Overall it was a satisfying experience and I'd stay there again.

Room Tip: The north side faces trees. The south side faces the Interstate.
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  • Stayed: April 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Laurence R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piyush P, Guest Relations Manager at Comfort Suites Morrow, responded to this reviewResponded 10 April 2017

Dear Laurence R,

Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We are glad that you found the majority of your experience to be satisfactory. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

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Additional Information about Comfort Suites Morrow

Address: 1444 Southlake Plaza Dr, Morrow, GA 30260-1752
Phone Number:
Region: United States > Georgia > Morrow
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 Hotels in Morrow
Price Range: €76 - €111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Morrow 2.5*
Number of rooms: 20
Reservation Options:
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Also Known As:
Comfort Suites Morrow Hotel Morrow
Morrow Comfort Suites

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