Biggest plus: Customer Service. As a frequent traveler and road warrior, I often find the check-in experience to be lacking. As it begins the stay, it often sets the tone for the rest of it. I usually have the same questions...do I need a WiFi password and what is it, when is breakfast, where are the elevators...and am usually surprised that the desk clerk doesn't anticipate and answer these questions before being asked. In this case, she did. It's a simple thing but a pleasant surprise. She was equally helpful, respectful, courteous, and professional on checkout. Kudos to Comfort Suites Morrow for getting it right. Biggest negatives: Some cleanliness and age issues -- rust on desk lamp base, stain on carpet in doorway entrance, stain on bedding, surfaces which I had to wipe down before unpacking -- and an odd configuration whereby the height of the shower rod prevents the bathroom door from being opened all the way. It was clear that some of the furnishings needed replacement. That said, much of the furniture was new and the room had a fresh coat of paint so it was clear that it had recently been renovated, and there were more positives than negatives allowing me to overlook the flaws. Overall it was a satisfying experience and I'd stay there again.
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- Also Known As:
- Comfort Suites Morrow Hotel Morrow
- Morrow Comfort Suites