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Reviewed 19 September 2020 via mobile

Have to agree with reviews of Aug and Sept 2020. Nice grounds but rooms and property not kept up.Also their web page claims they are closed due to virus. We stopped by to visit in sept 2020 and were not permitted on grounds by security due to a movie filming . Placed was packed with crew workers and security was not wearing mask. We also stayed their in 2019.Rooms are out dated.Agree should not be called a resort, but nice view.

Date of stay: September 2020
Trip type: Travelled as a couple
Thank jimbR5845GX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Ridges, Agency / Consultant at The Ridges Resort on Lake Chatuge, responded to this reviewResponded 19 September 2020

We are excited to be a part of Georgia’s continued efforts to bring movie and television productions to our beautiful state. However, we do want to apologize for any inconvenience or frustration this may have caused. Our community and our on-going working relationships with production studios are both tremendously important to us, and we want to be as transparent as possible while fully respecting the confidentiality that the filming locations require. We are grateful for your patience and understanding during this time, and we look forward to hosting you in the near future.

Thank you,
Kristin Hogsed
Vice President

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 September 2020

They are cancelling reservations we had. Do no book this hotel if you have to be here on business. I had rooms booked and they decided that hollywood was more important than someone trying to relocate a business. I wanted to stay for Christmas also but I booked somewhere else since this company cannot be trusted to honor their reservations.

Date of stay: September 2020
Trip type: Travelled on business
Thank O5037AJstephanies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Ridges, Agency / Consultant at The Ridges Resort on Lake Chatuge, responded to this reviewResponded 7 September 2020

We are excited to be a part of Georgia’s continued efforts to bring movie and television productions to our beautiful state. However, we do want to apologize for any inconvenience or frustration this may have caused. Our community and our on-going working relationships with production studios are both tremendously important to us, and we want to be as transparent as possible while fully respecting the confidentiality that the filming locations require. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust.

Thank you,
Kristin Hogsed
Vice President

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2020

We were booked to stay at the Ridges from 8/24 - 8/30/20. On August 6, 2020 you contacted us and told us you had cancelled our reservation "due to the Governors extensions of restrictions" and were shutting down and only honoring reservations of 30 days or more. We accepted that, but thought it strange when we were able to rebook at another local resort for the same dates.

What we were stunned to find out was that you LIED to us. More disgustingly, you used the guise of COVID to cancel our reservation so that you could rent the resort to a film production company which we observed when we drove into the Ridges last week to see many trailers and huge generators in your parking lot and the whole area off limits and roped off.

I hope you think that lying and your despicable excuse were worth it.

Date of stay: August 2020
3  Thank David L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Ridges, Agency / Consultant at The Ridges Resort on Lake Chatuge, responded to this reviewResponded 2 September 2020

David, thank you for taking the time to review our hotel. We apologize for the inconvenience and frustration caused due to the recent cancellation of your reservation with us. Please know, our community and our on-going working relationships with production studios are both tremendously important to us, and we want to be as transparent as possible while fully respecting the confidentiality that the filming locations require. We are excited to be a part of Georgia’s continued efforts to bring movie and television productions to our beautiful state. We are grateful for your patience and understanding during this time, and we look forward to hosting you in the near future.

Thank you,
Kristin Hogsed
Vice President

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2020

We had a confirmed reservation in less than 2 weeks. Now they are canceling our reservation to make room for long term (30+ day) reservations. I understand longer stays are more profitable, but to kick us out to make room for more profitable customers is pretty despicable. They made some kind of half-hearted verbal offer of a future discount for our inconvenience. Don't worry, we won't be using it because we won't ever stay there again. We'd probably just get booted out at the last minute anyways if someone calls willing to pay full price.

Date of stay: August 2020
Thank Venture738881
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Ridges, Agency / Consultant at The Ridges Resort on Lake Chatuge, responded to this reviewResponded 13 August 2020

Thank you for taking the time to write a review. We appreciate your comments, and we apologize for disappointing you. We understand the frustration and encourage you to come back in the future and offer us another opportunity to serve you. Thank you again, and we wish you all the best with your travels.

Thank you,
Kristin Hogsed
Vice President

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 August 2020

Great location BUT this resort is worn down and tired. The grounds are beautiful the building and service another story. Front end employees are not well trained. Hotel has a very old and moldy smell. Carport through out are dirty and stained. Paint is chipped and in need of a update. Door knobs falling off in room. Cigarette ash covering the balcony. Room poorly cleaned. Walking by the rooms in the outside it becomes obvious there are many long term guest with dogs barking and scratching at the glass doors several of the long term guest spend their day on the balconies chain smoking. No restriction on how much garbage they allow guest to store in balconies. If you go to the Marina restaurant you better allow at least 1.5 hours. The service is slow and poor.

This property could be amazing if the management/owners took the time to update it and complete a total makeover. Unfortunately at the time of our stay the poor conditions were satisfactory to them but not us. If you choose to stay there I would recommend walking the property first.

Date of stay: August 2020
Trip type: Travelled on business
Thank timgW1017IN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
The Ridges, Agency / Consultant at The Ridges Resort on Lake Chatuge, responded to this reviewResponded 10 August 2020

Thank you for posting a review of your recent stay. We are sorry the overall condition of our property and service from our staff did not meet your expectations. We never want a guest to leave unhappy, and we are disappointed this was your experience. Pleased be assured we have shared your concerns with the appropriate team members. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve.

Thank you,
Kristin Hogsed
Vice President

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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