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All reviews front desk close to the airport great hotel west palm excellent stay business trip pbi airport hgi hilton shuttle bartender wpb hampton florida
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7 - 12 of 909 reviews
Reviewed 19 May 2021

The hotel is nice and clean, I even go in and wipe everything down with a Clorox wipes and spray microban even more so since the virus started but my wipes were very clean afterwards. The pool area was relaxing with nice furniture. The hotel staff was great

Date of stay: May 2021
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Review collected in partnership with Hilton Garden Inn
Thank tijuanii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brianne Pass, Guest Services / Front Office at Hilton Garden Inn West Palm Beach Airport, responded to this reviewResponded 19 May 2021

Thank you so much for taking the time to rate our hotel! We are so pleased to know that we are your choice of hotel and we look forward to seeing you again on your next trip out to West Palm Beach!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2021

The hotel was great and staff was outstanding. You could really tell the staff loves working at this hotel. Good at the restaurant was great and convenient. Every staff member talked to you and made sure everything was good. The hotel is very well maintained. I will stay at this hotel ever time I’m in this area.

Date of stay: May 2021
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank anders0nj93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brianne Pass, Guest Services / Front Office at Hilton Garden Inn West Palm Beach Airport, responded to this reviewResponded 19 May 2021

Thank you so much for taking the time to rate our hotel! We are so pleased to know that we are your choice of hotel and we look forward to seeing you again on your next trip out to West Palm Beach!

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Reviewed 11 May 2021 via mobile

Ran back to this hotel for a quick meeting. The staff is always over the top & beyond helpful! Cleanest hotel!!! Huge thanks to those house keepers!!! I know they work their tails off......
I want to thank the entire staff who obviously have been working through some super hard times but by their faces, hospitality and actions you would never know it! Keep doing what you're doing, that's why you'll always keep your return guests like myself . Hats off to y'all, stay safe!

Date of stay: May 2021
Trip type: Travelled on business
Thank lauriew558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brianne Pass, Guest Services / Front Office at Hilton Garden Inn West Palm Beach Airport, responded to this reviewResponded 11 May 2021

Thank you so much for taking the time to rate our hotel! We are so pleased to know that we are your choice of hotel and we look forward to seeing you again on your next trip out to West Palm Beach!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2021

Breakfast was not free as stated when we booked. And you must request housekeeping when you check in. Because even if u put stuff outside the room they still won’t come in. Pool was not clean. But Kevin the shuttle driver was awsome

Date of stay: May 2021
    • Value
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Review collected in partnership with Hilton Garden Inn
Thank ericagreen707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brianne Pass, Guest Services / Front Office at Hilton Garden Inn West Palm Beach Airport, responded to this reviewResponded 11 May 2021

Thank you for taking the time to let us know about your recent stay. I am sorry to hear that there were some areas of frustration for you during your stay. I did review the booking.com website that you booked through and there are rate options available to purchase where breakfast is included but the rate booked for your stay did not include that amenity with it. Hilton Garden Inns do offer a full cooked to order breakfast at a cost and I am sorry for the confusion. I am also sorry that you did not recieve housekeeping service during your stay. We do try to let each guest know about the change and that it would need to be requested the day before so we can schedule our housekeepers accordingly. I will take your feedback and use it to help our staff better inform our guests during the check in process and we do hope to see you again on your next trip out to West Palm Beach.

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Reviewed 5 May 2021

I have stayed at multiple locations and always feel welcome by the staff. The restaurant and front desk staff are great but the best is at Ft Myers. Thank you all. I will always try to stay at a Hilton Garden Inn whenever possible.

Date of stay: April 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Hilton Garden Inn
Thank estherperez2021
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brianne Pass, Guest Services / Front Office at Hilton Garden Inn West Palm Beach Airport, responded to this reviewResponded 8 May 2021

Thank you so much for taking the time to rate our hotel! We are so pleased to know that we are your choice of hotel and we look forward to seeing you again on your next trip out to West Palm Beach!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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