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All reviews front desk close to the airport great hotel west palm excellent stay business trip pbi airport hgi hilton shuttle bartender wpb hampton florida
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Reviewed 4 December 2018 via mobile

My bartender was Ranata I believe. She was knowledgeable and friendly. She not only took care of my needs but everyone else at the bar and the dining area. The smothered chicken was excellent and she suggested the caramel apple pie which was fantastic. She also made an excellent “old fashioned”!!! I will definitely dine here again.

Date of stay: December 2018
Trip type: Travelled on business
Thank jwsummit
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BrianneP45, Manager at Hilton Garden Inn West Palm Beach Airport, responded to this reviewResponded 7 December 2018

Thank you so much for your kind words. We are so pleased to see that you enjoyed your time with us and we will definitely let Renata know that she was able to provide a great experience. We look forward to seeing you again!

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Reviewed 28 November 2018

The front desk (Believe it was Chris?) was friendly and efficient. Love the shuttle service to the CheeseCake factory. The location is great and had a great breakfast too. Will be staying here next time in town.

Date of stay: November 2018
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
1  Thank T8951PSanthonyc
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BrianneP45, Manager at Hilton Garden Inn West Palm Beach Airport, responded to this reviewResponded 28 November 2018

Thank you so much for your kind words. We are so pleased to see that you enjoyed your time with us and we will definitely let Chris know that he was able to provide a great experience. We look forward to seeing you again!

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Reviewed 26 November 2018

excellent would stay again, but not have breakfast there, definitely communication problem with the server ran out of pastries an hour and 15 minutes before breakfast ended and at $11.95 you should not run out of pastries or anything else

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Roving12424413898
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BrianneP45, Manager at Hilton Garden Inn West Palm Beach Airport, responded to this reviewResponded 27 November 2018

Thank you for your review of our hotel. I am so happy to see that, for the most part, we were able to exceed your expectations. I am sorry for the disappointment in running out of the chocolate pastries that we had. This is not typical of our hotel and we do hope to see you again for another chance to give you a 5 star stay.

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Reviewed 26 November 2018

Visiting family over Thanksgiving holiday. Staff excellent, Very clean and tastefully decorated. Food is very good. Located minutes from City Place where an Imax theater, State of the art bowling center is available along with shopping, restaurants & live music. Hotel has a complimentary shuttle to take you there.

Date of stay: November 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
Thank LaurieW1238
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BrianneP45, Manager at Hilton Garden Inn West Palm Beach Airport, responded to this reviewResponded 26 November 2018

Thank you so much for your review of our hotel! We appreciate the time you've taken to let us know about your stay and we look forward to seeing you again on your next trip to West Palm Beach!

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Reviewed 16 November 2018 via mobile

If you need a cheap place by the airport, this is fine. This stay was good, but I prefer the Doubletree across the street. I got a deal on this room on a night when most of the other local rooms were double their usual price point. The staff is very nice. Ranata in the restaurant was really sweet to us late night stragglers and I enjoyed my sandwich. My room was decent, but the hard flooring was sticky all over, and the carpet around the bed was a little musty. The bed wasn’t very comfortable, and there were only 2 pillows on the king bed. I was on the top floor and it was very quiet. Water pressure was decent. Good value for the price.

Date of stay: October 2018
Trip type: Travelled on business
Thank monikac246
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
BrianneP45, Manager at Hilton Garden Inn West Palm Beach Airport, responded to this reviewResponded 16 November 2018

Thank you for taking the time to let us know about your stay. We value all guest feedback as it helps us know what we're doing well but, most importantly, where we can improve. I am sorry to hear about the issues that you experienced but was pleased to see that there were some good areas and that Renata provided you exceptional service. We do hope to see you again on your next trip out to West Palm Beach!

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