We had booked several hotel rooms as we were all in town for a beach wedding. There was one desk employee, and I wish I could remember her name, but she was extremely nice and very helpful. I must say however, we booked and paid for 5 rooms for a beach wedding and our family and guests were not pleased with their stay in this hotel. We had a garbage type smell in our room and I must say I heard other people talking about this in the elevator. My daughter was appalled every night as she watched some bugs scamper around on the nightstand. I realize this was a room in Florida, but they should have good know,edge how to keep bugs from rooms. These five rooms were book last minute and during high season, so we paid a premium price, however we did not get a premium room.