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All reviews pam calhoun moffitt cancer center every morning great place to stay complimentary breakfast breakfast staff the entire staff oatmeal home away from home the breakfast area fresh fruit room was clean and comfortable definitely stay here again front desk staff busch shuttle dishwasher
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Reviewed 20 April 2017

I am not sure how this hotel could be rated #5 in Tampa. It was average and needs cleaning and updating. Our room was very dusty in the corners and behind the arm chair there was thick dust and trash. I could not bring myself to take a picture and post it. We checked in thru the app the day before and chose a room. I called the next day at 1:30 to see if our room was ready as we wanted to check in a little early to head to Busch Gardens. I asked the person I spoke with to have the cleaning of the room prioritized as we would be checking in at 2:30pm. I called back at 2pm and was told the room was not ready and again asked for it to be prioritized. We checked in at 2:30 and of course the room we had chosen was not ready. I expected this as with the two previous calls that I made, I didn't feel that customer service was a priority. Our room had to be changed. We did not feel overly welcomed and we did not receive an adequate apology especially as gold members. It started our long weekend on a bad note. The breakfast was not impressive and for the last hour, food, fruit yogurt, bread etc was not restocked. Only one elevator in the hotel so be prepared to wait for it. We are not likely to return to this hotel.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank Hamimomof3
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica O, Manager at Hampton Inn & Suites Tampa-North, responded to this reviewResponded 21 April 2017

Greetings from Tampa,

Thank you for sharing your experience with us, your communication is extremely valuable, so we can continue to strive to provide the best hospitality for all our hotel guests. I sincerely apologize that you did not have a great experience during your stay. I am personally following up on all your concerns. Please always feel free to reach out to the management team as we all take great pleasure in ensuring guest satisfaction. It is extremely disappointing to know that you did not enjoy your time at our hotel. I invite you please reach out to me directly with any further concerns. Thank you

Sincerely,
Jessica O
AGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 April 2017

Staying here was a pleasant surprise. The Hotel manager, Tiffany, was very accommodating and the entire staff was courteous and helpful. I would recommend this hotel (already have) and we will be staying there again.

Date of stay: April 2017
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank D6097ERdand
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica O, Manager at Hampton Inn & Suites Tampa-North, responded to this reviewResponded 20 April 2017

Greetings from Tampa!!

Thanks for staying with us and giving us a fabulous review! We appreciate you and encourage all reviews so we might improve any future stays! I am so pleased to share your review with the rest of the team. Thank you again for taking the time to share your experience about our amazing team. See you soon!!

Sincerely,

Jessica O
AGM

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2017

I was very surprised to have the hotel serve dinner ( buffet style ) and drinks Monday through Thursday evenings. You could get wine or beer along with different meals each night. It makes it so much easier than going to restaurants a few miles away.

Date of stay: April 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
1  Thank robertvP3760OU
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica O, Manager at Hampton Inn & Suites Tampa-North, responded to this reviewResponded 20 April 2017

Greetings from Tampa!!

Thank you so much for taking the time to share your experience! We are so happy you were able to enjoy our courtesy evening reception. Susie, Ian and the rest of the team do an amazing job at ensuring all our guests our happy and we strive to make our guest’s feel that this is their home away from home. We hope to see you back again soon.

Sincerely,

Jessica O
AGM

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Reviewed 16 April 2017 via mobile

The staff of this establishment were very nice. There was turn down service everyday (they changed the towels and fixed the bedding). I found other peoples left over belongings under the bed so whether or not the rooms were actually "cleaned" after check out was a little questionable. The breakfast and dinner buffet was greatly appreciated and the rooms were well laid out for up to four people in one room (double beds were big). Couldn't complain. Thanks.

Date of stay: August 2016
Trip type: Travelled as a couple
1  Thank Cindy J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica O, Manager at Hampton Inn & Suites Tampa-North, responded to this reviewResponded 17 April 2017

Greetings from Tampa!!

Thank you for sharing your experience with us, your communication is an extremely valuable asset to us, as we continue to strive for providing the best hospitality for our hotel guests. We apologize for the inconvenience. Please know we take pride in guest satisfaction and cleanliness is a major priority. Please always feel free to reach out to one of our guest service representatives at the front desk that way we can immediately take care of any concerns you may have. We hope to see you again soon.

Sincereoly,
Jessica O
AGM

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Reviewed 16 April 2017

We were very grateful for the kindness and efficiency of the staff. Every area of the hotel was clean and well kept. Our stay was for medical reasons, and they showed great compassion. We were surprised they served a complimentary dinner each night. This helped us greatly.

Date of stay: April 2017
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton
2  Thank Julia P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jessica O, Manager at Hampton Inn & Suites Tampa-North, responded to this reviewResponded 17 April 2017

Greetings from Tampa!!

Thank you so much! We are so happy you were able to enjoy your stay! Please know we all strive to make our guest’s feel that this is their home away from home. We hope to see you back again soon.

Sincerely,

Jessica O
AGM

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