I stay at Marriott properties regularly. On this occasion, we were in town for a concert on June 14 and a series of mishaps unfortunately turned into a failed booking at this location by "hotels.com". They royally messed up and overbooked at this location...leaving us w/o a room. Nancy at the front desk was so sweet and apologetic (through NO fault of Marriott/SpringHill Suites) and comforted us as we struggled to get the situation fixed with the hotels.com people (45 min on hold!). Nancy offered us beverages and light snacks while we were "camped out" in the lobby trying to get everything squared away. We ended up having to go to another hotel (nowhere near as nice at this SpringHill Suites). We were very disappointed that we did not stay at this hotel but will DEFINITELY will book here (directly with the hotel) in the future. Nancy made such a great impression on us and made us feel if she could be so caring and concerned, that surely a stay here would be well worth it. Way to go Nancy, you are a great example of the meaning of CUSTOMER SERVICE!
- Official Description (provided by the hotel):
- Welcome to the new SpringHill Suites by Marriott. In Brandon within the SouthShore District and centrally located between bustling downtown Tampa, historic Ybor City and Plant City - home to the International Strawberry Festival. Our hotel offers the space you need to get things done or just unwind and be comfortable within our smoke-free environment. Stylish, smartly designed suites are 25 percent larger than comparably priced hotel rooms, giving you the space you need to succeed. ... more less
- Reservation Options:
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- Also Known As:
- Springhill Suites Tampa Brandon Hotel Tampa
- SpringHill Suites Tampa Brandon Florida