Our family went to an early dinner /late lunch so it wasn't busy (which we thought it was just because of the time of day). However, our food was terrible. The fettuccine was dry and brownish like it sat in the food service window while the other food cooked. The meatballs seemed "old"; and the waitress mentioned they hadn't been busy because of the mall construction. It tasted possible that food is kept too long as one salad had wilted lettuce. The bread was warmed but very stale. All of the salads were drenched in dressing. The server didn't check or ask how anything was on any course! Plates full of uneatten food should be an indicator that customers aren't happy!