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Holiday Inn Express Hotel & Suites Port St. Lucie West
Ranked #8 of 12 Hotels in Port Saint Lucie
Certificate of Excellence
Santa Rosa Beach, Florida
Level Contributor
108 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Excellent choice”
5 of 5 bubbles Reviewed 8 July 2011

A family reunion and birhtday brought us to port st lucie and to this Holiday Inn. If cootha ot have been a better choice for my partner and I. While we did not get to use the pool other members of our party did and they completely enjoyed it. The rooms have been completely refurbished, we were told and they were indeed clean and very comfortable.
All in all, while they have no breakfast, free that is, we greatly enjoyed our stay.

  • Stayed June 2011, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
4 Thank travelguys2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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165 reviews from our community

Traveller rating
    71
    52
    23
    10
    9
See reviews for
48
49
16
27
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (19)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
New York, NY
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
1 of 5 bubbles Reviewed 27 April 2011

I had booked a reservation using a Intercontinental Friends & Family Rate, which I believe to have been prepaid. We were in town to catch a Mets Spring Training Game.

My wife (who was feeling under the weather) & I arrive to the check in only to be told that our stay was not prepaid, which took us by surprise. At this point, the manager allows us to use the computer in the business center to go online & check our credit card account. Low & behold, there was no charge on our account.

Since they told us we didn't have a prepaid reservation and my wife wasn't feeling well, she preferred that we drive an hour south so we can go back to her mom's house to stay the night.

We tell the front desk clerk that we are just going to leave. We thought, that was the end of that.

A few weeks pass and we see that the room is charged to my wife's credit card statement. Of course, we file a dispute with the credit card company.

The hotel claims that we still had a reservation that valid, despite even though the front desk clerk and the manager never told us anything to that effect. WHY DIDN'T THE CLERK TELL US THIS TO OUR FACE WHEN WE TOLD HER WE WERE LEAVING?

The hotel literally lied to the credit card company, which denied our claim (We are now in the midst of an appeal)

I BEG of you to stay elsewhere in PSL. This experience has not only soured me on staying at a Holiday Inn Express in the future but the entire Intercontinental chain of hotel.

This hotel is run by liars & thieves.

  • Stayed March 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank coreynyc72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
South Florida, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 4 April 2011

My husband and I loved this hotel. Not a Four Seasons, for sure, but you cannot go wrong for the price or location. The hotel was immaculate. Beds comfortable, HVAC worked fine, free breakfast was adequate. Staff very friendly. Could have used more lounge chairs at the pool and the "fitness center" left something to be desired, but you can't beat the location - it was a 15 minute walk to the ballpark, which eliminated all the parking hassles. Across the street, literally, from Duffy's. Also, several local and chain restaurants were nearby within walking distance, as were two malls. Beach, however, (Jense Beach) was a disappointing 40 minute drive. Since you can't have both beach and ballpark at one location, we'd go for ballpark.

  • Stayed April 2011, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank mollypuddy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wash., DC
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 24 March 2011

Stayed here to attend a New York Mets spring training game. Stadium is less than one mile down the street. Hotel looks very new and is surrounded by everything one would need to survive - restaurants, shopping, gas stations, etc. Very Quiet. Helpful staff - thanks Mandy!

  • Stayed February 2011, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Metsin2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
38 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 bubbles Reviewed 10 November 2010

1. This hotel is only one year old.
2. Management keeps it very well maintained.
3. Our room, hallways, lobby and breakfast room were sparkly clean.
4. Comfortable beds with very clean linen.
5. Great cleaning crew, very helpful front desk staff.
6. The best breakfast room attendant (Kathy) – professional, fast, courteous and attentive.
7. Great quality breakfast for the hotel of this level; many items were freshly made.

  • Stayed November 2010, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank Irisha-FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Port St. Lucie West

Property: Holiday Inn Express Hotel & Suites Port St. Lucie West
Address: 1601 NW Courtyard Cir, Port Saint Lucie, FL 34986-2509
Phone Number:
Region: United States > Florida > Port Saint Lucie
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Port Saint Lucie
Price Range (Based on Average Rates): €€
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Port St. Lucie West 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Port St. Lucie West
Holiday Inn Express Hotel & Suites Port St. Lucie West Florida/Port Saint Lucie

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