When I initially read some of the reviews, I was cautious when my family booked the Alhambra for our annual Florida Christmas trip. After we arrived, met the lovely ladies at reception, and checked into our condo I could not have been more pleasantly suprised and glad we stayed there.
They worked with us during booking and found my family two side by side, first floor, two bedroom condos. We also had the rennovated bathrooms which was a nice surprise and my niece enjoyed taking a"cuzzi". The condo was very clean and the space was big enough for us to spread out, the kids to setup their video games, and for us to relax and enjoy ourselves.
There are not many amenities (pool, playgound, and grills) here as with some of the other resorts. There is a golf course nearby where a discount can be arranged through the front desk. We got the pool keys, but never had the oppotunity to enjoy it. We thought the distance to the parks was excellent. It was a short (20minute) drive away but also in an area where there were restaurants, stores, and other conveniences we used.
We did experience an issue with ants in our second villa. After an ordeal of having the condo sprayed and calling the late night number only be referred to another number we ended up talking with the manager, Sarah. She was apologetic and responsive. She surveyed the condo,deemed it unacceptable and moved my family into another condo with assistance from her maintenance crew. She also extended our current stay for an additional day. She also gave us a signed letter for an additional 3-day stay in 2 - 2 bedroom condos whenever we liked. Her response and actions alone inspired me to want to book a stay with the Alhambra again.
I am planning on visiting Orlando again in the spring and although that will be before they start the rennovations on the complex, I will stay with the Alhambra again. The price, the size, and the location were perfect for my family.
- Also Known As:
- Alhambra At Poinciana Hotel Poinciana
- Alhambra Poinciana