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Reviewed 13 May 2021

Everything is great, at first. Totally renovated, large open lobby, good sized room that has a sitting area that can be separated from bedroom by sliding doors. Not really a suite when it comes to meal preparation. No utensils provided, small microwave and fridge, no stove top or dishes. Second morning I walked into bathroom and found a cockroach wondering around. His friend was in the corner, under the sink. The hotel didn’t take this too seriously, saying they probably came in with someone’s luggage. Really? I’ve stayed in hundreds of hotels over the past 40 years and never saw a cockroach until now. This morning the elevator didn’t stop on the lobby floor, but continued until it thudded onto the ground, 3 feet below the last, basement level of the hotel. It took 10 minutes of ringing the alarm bell before getting any response and another 30 minutes for the firefighters to arrive and open the doors and haul me up. For that traumatic experience I was presented with a bottle of water.

Room tip: Highest floor was very quiet. Pool and fitness on the floor above.
Date of stay: May 2021
  • Trip type: Travelled on business
    • Value
    • Location
    • Service
1  Thank Dg6782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 April 2021

Our stay here was weird. The place has so much potential, but as it stands, it is a random collection of terrible design elements, poor cleanliness, and staff (for the most part) with dead eyes and dead personality.

And yes, our room on an upper floor was discovered to have a marching army of ants running across the suite doorway towards the window. The orderly line was traced to the floor, where it visually disappeared into the dirty carpet. This was discovered only after a full night in the room.

The staff was nice enough to allow us to move to another floor, but we fared no better there. When we entered the room it was obvious that it had not been vacuumed, as there were clumps of hair and bits of food (popcorn?) on the floor. We called and told them at the room was fine, but please send someone up to do a quick vacuum. "Absolutely", they said. Nobody ever showed up.

At one point, we heard a vacuum running in the hallway. We asked the guy if he could just do the entry of our room. He said "No" because he was just a hallway guy, and we needed to contact housekeeping. Already knowing how that goes, we asked if we could just borrow the vacuum for one minute and we could do it ourselves. He just kind of laughed, shaking his head as he walked away.

Later on... switching on the bathroom light revealed a startled roach that flipped onto its back. I sighed as I grabbed a shoe to dispatch the little guy. And from then on, I worried about placing anything on the floor of the room. It takes a lot to gross us out, so we just lived with the roach, the hair, and the floor popcorn... not wanting to become a nuisance.

The hotel is in the center of an active construction zone. The marketing materials for the hotel claim that this construction site is a vibrant "plantation walk" of high-end retail, dining, and nightlife. Uh... no. It is currently dirt, concrete, orange cones, and beeping heavy machinery.

Every other guest in this hotel, that we saw with our own eyes, was of a uniform type and description. Society forbids me to offer any additional details. This is a factual observation that defied any obvious explanation. These were the type of guests who could not pass a second of the day without playing tinny music from their cell phone speakers, or face-timing loudly in public, especially while walking through the hallways.

Ordering food from the hotel "restaurant", called the "Community Bar", which is actually just a small bar in the lobby... is a very strange experience. Guests line up across the lobby, directly in the path of the main entrance automatic sliding doors, to place their orders. With every flinch, the doors swish open and closed, dozens of times while the line moves along.

You get to the bar, and a nice young girl carefully writes down your order on a piece of paper. Then she transcribes it into a computer terminal. Then a person from the kitchen, across the other side of the lobby emerges from a door and walks over to the bar. The main doors swish open and closed again. They they lean over the girl and grab the piece of paper, and walk back to the mystery door across the lobby. Apparently the computer is only for billing purposes, and the order itself defies the ability to be electronically sent to the kitchen... so a lone messenger must appear to carry out the sacred duty of hand delivering each order into the kitchen, one by one.

This is the way it happens, but I am also having a little fun here, because when all was said and done we did receive our food rather quickly... and it was delivered by a very nice woman who assisted us in multiple ways. She was very nice.

The roof-top pool was surprisingly excellent. We very much enjoyed it. And thankfully, we mostly had it to ourselves. And the guests that did arrive during our time there were well behaved and courteous, though other unseen guests had a tendency to leave dirty towels and some trash strewn about. We never once saw hotel staff anywhere on the 9th floor, and the small amount trash remained day after day.

When you check in, they tell you that there is a $10 parking fee, and they hand you a numbered "Claim Check" with no explanation of anything. Are we expected to have to "claim" our vehicle (that we self-parked) at some point? Who is charging the fee? Do we pay the garage, or what? What do we do with this claim ticket???

In the rooms, the light switches are all in the worst possible locations... many of them being outside of the room in which you actually desire light.

The room numbers decrease as you walked from the elevators down the hallways. It sounds like a small thing, but it is terrible usability design. It's like viewing a list on a website, or a menu, and having the options numbered in reverse.

The elevators have mirrored walls that look mildewed by design... as if they were left in a steamy room for weeks, and then installed.

The main entrance has a vestibule entryway that forces the guest walk around to the side of it to enter the building. This is completely unexplained. And opposite the main sliding door of the vestibule is a single push-bar door that locks from the outside. It just boggles the mind why it was built like this. This is the MAIN ENTRANCE of the hotel! Why would you EVER want a guest to approach your main entrance and be greeted with a locked door? Who authorized this design?

The elevators were fast and efficient, which was a nice plus. The end.

Room tip: Try to avoid rooms with ants or roaches.
Date of stay: April 2021
    • Value
    • Cleanliness
    • Service
Thank Skadar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2021

We recently spent 4 nights at the Sheraton Suites Plantation. Rooms are comfortable and spacious. Bathrooms are well laid out. The rooftop pool is quite nice and the gym was clean and well equipped. Breakfast was good. Staff was friendly and helpful.
It's in a residential area, close to the ?595 and 2 shopping complexes. Not a bad area to walk in with dual sidewalks and crosswalks.
If they added a laundry room I do believe it would make it an ideal place for an extended stay.
The only drawback: DOGS. The hotel didn't seem very crowded yet more than one room on our floor had dogs. Dogs who barked, a LOT. Unfortunately when a guest books with a dog/dogs you have no idea how the dog or guest will behave.

Date of stay: March 2021
    • Value
    • Sleep Quality
    • Service
2  Thank MeghaninMaroc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 March 2021

Overall this hotel has everything you need to have a good trip. The location is very safe with lots of shopping around. This is great if you want to stay out of the beach traffic and close to the convention centers.

Pros:
-Large rooms
-Safe
-Clean
-Rooftop pool
-Clean Gym
-Staff

Cons:
-$10 parking per day (Makes no sense)
-Room is already getting outdated
-No free breakfast

Overall if you are looking for a little more space in your room, this hotel can do just that for you!

Room tip: The two queen bed rooms are bigger than the King rooms!
Date of stay: March 2021
    • Value
    • Sleep Quality
    • Service
Thank Jgatterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 February 2021

We were in transit to the Florida Keys and needed a 1 night stay in the FLL/MIA area. We booked the Sheraton Suites because we have great experiences with the Sheraton brand and because the hotel could accommodate our dog for a $25/night fee.

Special shout out to Amber at the front desk for her warm welcome. She set the tone for an excellent short stay. The suites are spacious, clean and fresh smelling. The layout is nice and the extra space is appreciated. Due to COVID, breakfast menu was limited but appreciated.

The hotel has a rooftop pool that offers nice views of the surrounding.

Things to be aware of....
The hotel is located in an office park setting, and somewhat isolated. It wasn't far from the freeway, but not immediately adjacent either.
While there are restaurants in the surrounding area, it does require walking across busy streets, so having a car or transportation would be nice

We definitely would return to this property for future stays!

Date of stay: January 2021
    • Sleep Quality
    • Service
2  Thank adventuretravelernc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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