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All reviewsgranola barsgreat locationstayed hereenjoyed my staystaff was friendlywould stay here againtafariaguests
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Reviewed 25 January 2018 via mobile

My house burned and is under construction for repairs. I reserved here and am staying because they are dog friendly. Most of the staff is great and I have privacy. Other guests abd pets are quiet, respectful, and the weekly cleanings are thorough.

Stayed: January 2018, travelled solo
Thank crystal c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Pensacola - University Mall, responded to this reviewResponded 25 January 2018

Crystal, thanks for making Extended Stay America your home away from home. We are delighted to know you liked our pet-friendly policy and that you were impressed with our courteous service. Your compliments will be shared with our team. It was a pleasure serving you, and we hope to welcome you again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2018

Poor service. No heat for one night. Problems with room locks on two different rooms so it took an hour to check in. Internet did not work 2 nights. Breakfast was a breakfast bar and cup of coffee. No dishes in room and had to ask for them.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Loren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Pensacola - University Mall, responded to this reviewResponded 9 January 2018

Loren, thanks for being our guest. We apologize that you experienced so many difficulties while being here. This is not the type of review we are accustomed to receiving, and it is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Please give us a chance to redeem ourselves on a future date.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2018

I stayed here for one night. The room was nice. Breakfast was complimentary with the stay. However, it was over before 9.30 am (the scheduled breakfast time). And they were only serving coffee and nutrition bars for breakfast. This is a decent hotel for a short stay. Don't count on the complimentary breakfast.

Stayed: December 2017, travelled as a couple
Thank Manisha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Pensacola - University Mall, responded to this reviewResponded 4 January 2018

Manisha, getting a good breakfast is an important part of starting your day. We are not certain of the time you visited for breakfast, but we can assure you we will look into what does not sound like a typical experience. We want to be sure all of our guests are able to take advantage of our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 January 2018

The room was horrible. The carpet that went up the wall was pulled away and filled with mouse poop. TV didn't work at all. The noise level was so bad. Staff was very loud at front desk, so loud it woke me. Very thoughtless.

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Kate B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Pensacola - University Mall, responded to this reviewResponded 2 January 2018

Katel, thanks for evaluating your stay. We apologize for the service issue you encountered while here. We have shared your concern with our front desk team and have taken actions to ensure we do not repeat these issue in the future. We are reviewing the situation as a training tool to improve our procedures and make sure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family again when in the area.

Sincerely,
Hotel Management

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Reviewed 25 December 2017

good ESA..quiet,north location,clean. manager was nice. Pensacola is way spread out but this location is fairly good overall. Price should be 55 a night. there are some long term folks here but its quiet and much better than the Woodbridge crowd...

Stayed: December 2017, travelled on business
Thank trav3908
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Pensacola - University Mall, responded to this reviewResponded 26 December 2017

Thank you for staying at Extended Stay America. We are delighted to read you liked our convenient location and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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