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5,268 - 5,273 of 7,254 reviews
Reviewed 1 June 2012

Great location but there's a lot of things they don't tell you for example hotel fee for amenities free parking yeah right! They have a parking lot that you can park in but the later you return the further you are from the hotel I didn't mind but I seen couples trying to carry sleeping kids and I felt sorry for them you can get valet parking but it's $15 a day. Another amenities was free wifi yeah right they give you a coupon code & it works when it wants. At the end of my 3 night stay I was charged $57 for these amenities!!! Overall besides the fee the hotel was clean and in a great location you can walk into the entrance to downtown Disney the also have shuttle bues that take you to the parks. I didn't spend much time in the hotel so I don't have any other opinions

Date of stay: May 2012
Trip type: Travelled as a couple
3  Thank Noch90s
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 1 June 2012

My boyfriend and I stayed here two nights, 05/24 - 05/26. We booked on travelzoo and I think we got a good deal of $119 per night for a Disney view room plus free breakfast coupons for both of us for the two mornings, and resort fee was waived.
Check-in was smooth. I was very impressed with the room. Great modern furniture. Very Clean. The shower had glass doors and I couldn't find a single smudge. Bed was large and comfortable. Room was just as pictured online. Great view and loved the balcony.
We spent several hours at the pool. Very large pool and convenient poolside bar.
I would definitely recommend.
The only somewhat negative comment I have is I feel that had we not had free breakfast coupons we would not have eaten there for breakfast. Per adult the buffet is $20 and I know it is Orlando but still wouldn't have wanted to pay $40 plus tip each morning for breakfast. The breakfast was good quality and service was very good.

Room tip: Disney view is wonderful.
Date of stay: May 2012
  • Trip type: Travelled as a couple
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6  Thank Lucy B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 May 2012

We really enjoyed staying at this hotel for our one night reservation. We decided to stay here because it was close to Downtown Disney and the Character Breakfast we had scheduled the following morning before leaving for a cruise. We check in after 11 pm and checked out at 7 am. We weren't able to enjoy anything the hotel had to offer. We thought the hotel was very clean and updated. However we were very disappointed with the parking at the hotel. We had to park so far away from the hotel and we had no intentions of paying $17 for valet plus a tip. That was our only problem with the hotel until we received our credit card statement. We had a hotel charge for $19.07 for resort fees, of wich we did not use. We booked this reservation through Travelocity incentives and there was no mention of any additional resort fees. Nor was it mentioned at check in or check out, plus we never recieved a hotel bill that showed the additional charges. We would have been fine with it if we would have been told in advance about it and not saw it on our credit card statement. Make sure you check this when staying at this hotel. Doubt we will ever stay here again because of this. We will go back to staying at Disney.

Date of stay: May 2012
  • Trip type: Travelled with family
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2  Thank Melissa H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JoannaFordBVP, Guest Relations Manager at Hilton Orlando Buena Vista Palace Disney Springs Area, responded to this reviewResponded 14 June 2012

Dear Melissa H. - Thank you for your comments regarding your recent stay. Even though your stay with us was brief, I am pleased to know that our facilities met your expectations. However, sad to read of your dissatisfaction with the hotel parking, value for price and proper communication of the resort fee. This information is known by all third party bookings and is communicated on the registration card at check in. I am truly sorry that these were not clearly communicated to you. Please know that your comments will be passed along to the appropriate department heads to make sure that proper procedures are taking place.
Again, thank you for your feedback and hope that you will reconsider returning to the Palace for a future stay so that you may enjoy the amenities we have to offer.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 May 2012

We spent 5 wonderful nights at the Buena Vista Palace including part of the Memorial Day weekend. We were continuing our vacation in Fort Lauderdale and my fiance said "I wish we could take this hotel with us wherever we go." We had reserved two Disneyview Fireworks rooms with two queen beds, through Hotels.com, for a great price including the 4th night free and a $20 gas credit. The price lowered after we'd paid for the rooms and they returned the difference. We had late check-in and per our request the Buena Vista reception team put us in King bed rooms, which were on the 26th floor. Yes, we were hit with the resort fee, as others have stated, but many hotels charge for parking, internet access, etc. and so the $16 per night they tacked on was reasonable, if unexpected. Going back to Hotels.com, the disclaimer is there. Caveat emptor, buyer beware, and read the fine print BEFORE you go on your trip. Always a good idea to look at the hotel's website and look for the "this hotel may charge additional fees" is you're booking through another source. And, speaking of room details, it was surprisingly spacious, the furniture was modern, solid, with comfortable beds and a sitting area and balcony. The Wifi was great. Towels were plentiful and a call to housekeeping brought us more of them and additional hypo-allergenic pillows. The staff were accommodating and with a call, came to fix minor things like lots of dust on the bathroom's outtake fan. Our room's door didn't close automatically and although we'd asked them to fix it, that wasn't done. However, everything else, except the parking, was exceptional. As the Memorial Day weekend approached and the hotel filled up, the self-parking spots dried up, too. There are not enough handicapped spots for the size of the property. Some people who did not have handicap permits parked in the spots. However, Aaron at the front desk apologized for the inconvenience and comped the valet parking.

The Buena Vista property is breath-taking in scope and well maintained. It's the largest of all the hotel properties in the area that are associated with Disney but that don't carry the name. Years ago, we stayed at the Grosvenor (now Wyndham) which is next door and having to go to the Buena Vista to rent cameras, loved it so much we vowed we'd stay there on a return visit.

The staff is professional and courteous. The rooms are well-appointed and comfortable. The bedding is hotel quality and the pillows are in great shape. It appears to be recently renovated. I agree with the reviews that talk about the high prices in the market ($7 for 2 cups of coffee at the Starbucks) and the restaurant and so we shopped at the local Goodings in the Crossroads shopping complex or at a nearby Walmart and Publix supermarket. We made our own coffee and had breakfast either in the room or at the Dunkin' Donuts on S. Apopka Vineland Rd. (say "Hi" to Doreen).

The proximity to Downtown Disney was great. We're not wedded to Disney properties, per se, since our kids are older and the expense of the small rooms on the moderate properties like Port Orleans, is not worth double the rate, at least to us. We changed our reservation to the Buena Vista when we found this hotel. There were families with young kids either who stayed there by choice because of the great rate and value and some business folks. Whoever or however you're travelling and for what purpose, we highly recomment the Buena Vista to folks looking to TripAdvisor reviews for experiences with the hotel. Didn't get to use the great gym facilities but the fitness room has machines and free weights. Yes, the parking can be a problem but you don't sleep in your car. After a long day walking through Universal and Disney we looked forward to going "home" to the beautiful Buena Vista.

Room tip: If the fireworks are what you're after, the added price may not be worth the one night you might catch them. They last all of 15 minutes. That said, the other side overlooks the drive and Downtown Disney.
Date of stay: May 2012
  • Trip type: Travelled with family
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5  Thank Layyylah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 May 2012

To my surprise it has been remodeled! Modern, inviting!

Date of stay: October 2011
  • Trip type: Travelled with friends
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5  Thank Cecy_11111
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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