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Reviewed 17 September 2018

Good centrally located hotel with all the amenities you could want. Rooms were clean. Public areas were clean and well maintained. Hotel staff were friendly and always helpful (with the exception of one person who worked on the Cruise booking desk).

Although the hotel offers a free shuttle to Universal Studios it can only be booked one day before so if you don't get there first thing in the morning the first 08:30 and 09:30 shuttles are full (and that would be with standing room only). If you don't mind waiting and walking you could get on the I-Ride and go down to stop no. 5 (Four Points by Sheraton) and then walk across. A Mears Cab will cost $12 for 2 passengers. The Disney shuttle I found was frustrating. You can only book on the day you wish to use it. We were advised that it never gets full. Then when you go to the desk the only person who can book the transport is not there and can't be found! Well, at a cost of $17 per person return I would expect this service to be on time with no standing. The two occasions we used this bus they were full (so had to wait an extra half an hour and then had to stand. The main reason for the crowded bus at this hotel is that they pick up from Avanti Resort first.

The buffet breakfast has everything from tea/coffee fruit juice, cereals, fruit, yogurt to eggs, bacon etc... All inclusive for $9.95+ tax and a 14% gratuity is included but you can choose to add more if you wish.

Across the road from Pointe Orlando with it's shops, cinemas and restaurants to suit all tastes.

The I-Ride (stop no. 18) is directly outside the hotel. Again this does get very busy due to the hotels location.

Date of stay: September 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
3  Thank klover2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Social Media at Rosen Inn at Pointe Orlando, responded to this reviewResponded 20 September 2018

Hello klover2018, and thank you for your comprehensive review! We are pleased to hear that your overall experience with us went well and that you had a great time here in Orlando. We are looking forward to the opportunity to welcome you again if and when you return!

Best wishes,

Sean
Social Media Concierge
Rosen Hotels and Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 September 2018 via mobile

Just got back from here today and I can’t say a bad word about the place everyone of the staff where very nice and helpful room big for two people and nice and clean good shower with bathtub as well I will go back again if back in Orlando thank you for your hospitality very good 4 star service

Date of stay: September 2018
Trip type: Travelled as a couple
1  Thank johnwJ7498PG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Social Media at Rosen Inn at Pointe Orlando, responded to this reviewResponded 20 September 2018

Thank you for your feedback, John! We're glad to know that you enjoyed your time here in Orlando with us. We are looking forward to welcoming you to Orlando again when you return!

Best wishes,

Sean
Social Media Concierge
Rosen Hotels and Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2018

This was my stop over when arriving in Orlando for 2 nights , staff are very friendly in the restaurant we had breakfast included in our stay and the food was good , hotel very busy didn’t use the pools has we was shopping in the outlets

Date of stay: September 2018
1  Thank FrancesR66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Social Media at Rosen Inn at Pointe Orlando, responded to this reviewResponded 20 September 2018

Thanks for the review, FrancesR66! We appreciate your feedback and we're happy to hear that you enjoyed your time in Orlando with us. We hope to have the chance to welcome you for a proper getaway soon!

Best wishes,

Sean
Social Media Concierge
Rosen Hotels and Resorts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2018 via mobile

The staff were really friendly and helped us to get our perfect room location. The rooms were really clean. It’s a brilliant location on international drive for restaurants and attractions. A lot of the excursions pick up from this hotel. It’s in the middle of Disney and universal so easy to get to both parks. The Buffett in the restaurant is really good value. It’s really family friendly. We would definitely stay here again

Date of stay: August 2018
Trip type: Travelled with family
1  Thank TraceySanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Social Media at Rosen Inn at Pointe Orlando, responded to this reviewResponded 20 September 2018

Thank you for your kind words, TraceySanders! We are pleased to know that your stay went well and that you enjoyed your time in Orlando. We hope to see you again soon!

Best wishes,

Sean
Social Media Concierge
Rosen Hotels and Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2018 via mobile

Just back from a two week vacation at the Rosen Inn at Pointe Orlando this is just a a very basic hotel actually more like a motel the plus side is the location the beds and pillows are good the minus points are the staff they are the most rudest I have ever encountered in all my years travelling to the United States the check in staff need a course in manners how to deal with their guests problems also no poolside bar and no lifeguard I can honestly I would never stay in this motel ever again I could go on and on with a very long review about all that's wrong with the Rosen Inn but it would be a waste of time because nothing will be done to resolve these issues especially the attitude of check in staff.

Date of stay: September 2018
Trip type: Travelled with family
2  Thank johnmR9764BK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RosenHotels, Social Media at Rosen Inn at Pointe Orlando, responded to this reviewResponded 20 September 2018

Hello John, and thank you for your feedback. I am sorry to hear that your stay did not live up to the standards of excellence that we share with all of our guests here at Rosen Hotels and Resorts. We use guest reviews to improve upon the experiences of our current and future guests, and I will ensure that your comments are heard by the proper management teams for assessment and correction. We hope to have the opportunity to welcome you to Orlando again when you return, whether it's here or at one of our sister properties.

Best wishes,

Sean
Social Media Concierge
Rosen Hotels and Resorts

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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