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“Hotel with a curfew?” 3 of 5 bubbles
Review of Quality Suites Universal South

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Quality Suites Universal South
Ranked #287 of 335 Hotels in Orlando
Pigeon Forge, Tennessee
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Hotel with a curfew?”
3 of 5 bubbles Reviewed 10 March 2012

We had been in Orlando for a long weekend. At the last minute we decided to spend 1 more night and booked this hotel through their rewards program hotline. I booked a room with my points. My family arrived at the hotel around 10:30 pm. I have a 2 & 3 year old. By the time we unloaded the van and got the kids inthe room it was 11. IMy husband left to go buy us food and get a few more things we needed from the van.He was stopped in the parking lot by a police officer who told him the hotel had a curfew and we could't leave our room after 11pm due to prostitution and drugs. He went back to our room and tried to leave again as the kids were STARVING. Another police officer stopped him and told him the same thing!. We would never have stayed here if we knew we couldn't leave. I have never heard of anything like this and I feel we should have been told before I checked in. The hotel room looked nice.A few issues. Door didn't shut and we had to slam it. The maid walked in on us at 9am and again at 10:30. Checkout wasn't until 11. They said breakfast was until 9:30 but therre was nothing there at 9am. The refrigerator is big. The room is good sized.

Room Tip: Ask for a poolside room The pool is nice and they have a Tiki bar
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  • Stayed March 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank sgmgac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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580 reviews from our community

Traveller rating
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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
Buffalo, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 bubbles Reviewed 8 March 2012

This was by far the worst hotel ever. There was not but 3 cars in the parking lot when we arrived. Told the room were not ready, left had lunch stopped back at 3:30 told room would be ready in 10 minutes. We get to the first room, ok. We check out the second room, it smelled like something had died in there. I immediately called the front desk, with a huff and a puff, she changed the room. Drive around to the front of the building to get a new key and the desk clerk starts telling me the smell was because the room was not "ready" yet ,accompanied by the always charming, eye roll!! Then why did you out us in it?? No amount of cleaning or deodorizing would have made that room inhabitable! This place needs new managment as well as new staff, from the front desk to the scary looking "housekeeping staff". The only saving grace was that we only had to stay for one night. I am flabbergasted that this place uses the "Quality Inn" name. I will also be contacting the Quality Inn Corporation.

Room Tip: Book a room anywhere but here!
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  • Stayed February 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Lisa H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Orlando hotels

wakeman,ohio
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 bubbles Reviewed 6 March 2012

We checked in & out of this hotel in less than one hour! The room was dirty, furniture battered, and walls cracked & dirty! there was a gap in the door with the wind whistling through it. The parking lot had feral cats and vagrants walking through it. We got this hotel as part of a vacation package from a national airline. we had to book last-minute for a funeral so didn't get to check it out on-line. Even my husband said we'll sleep at the airport before we stay here! Worst hotel experience ever!!

Room Tip: Rooms at the Hilton Garden Inn down the street are best!
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  • Stayed March 2012, travelled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
Helpful?
Thank jojol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas, Texas
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 19 February 2012

Staff were very friendly and helpful. It was convenient to all the parks an bunch of restaurants. We enjoyed having free full hot breakfast and wi-fi. Overall we had such a lovely stay.

Room Tip: Higher floors are more quieter
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  • Stayed February 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Angle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montréal
Level Contributor
131 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 bubbles Reviewed 17 February 2012

We wer always very satisfied by the Quality hotels by the past, but not this time. this hotel is bad choice.

First room, the bathroom was so dirty and yellow something liquik on the floor, toilet, etc...
They offer another room, better but very outdated, coffee but no coffee maker, no radio clock, dust on furniture....

In the middle of nowhere, no restaurants closed by.

I stop now! AVOID it, there is so much other hotels in Orlando.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank MVAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Suites Universal South

Property: Quality Suites Universal South
Address: 9350 Turkey Lake Rd, Orlando, FL 32819-7319
Phone Number:
Region: United States > Florida > Central Florida > Orlando
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #287 of 335 Hotels in Orlando
Price Range (Based on Average Rates): €
Hotel Class:2.5 star — Quality Suites Universal South 2.5*
Number of rooms: 214
Official Description (provided by the hotel):
Whether traveling for business or pleasure, make the Quality Suites Universal your home away from home whe visiting Orlando. Our great location, affordable rates and top-notch service are the winning combination you are looking for. ... more   less 
Reservation Options:
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Also Known As:
Quality Suites Universal South Hotel Orlando
Comfort Suites Orlando
Orlando Comfort Suites
Comfort Suite Orlando
Quality Suites Universal South Orlando, Florida

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