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All reviews convention center time share presentation one bedroom suite splash pad nice property starbucks coffee timeshare presentation room service business trip self parking pool and hot tub enjoyed my stay pool area universal studios pull out couch great room per day
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Reviewed 3 weeks ago

I tend to stay at Hilton hotels, because they always maintain very high standards of cleanliness and comfort. This location was fantastic!!!! We stayed in a 2 bedroom suite, fully equipped with a full size refrigerator, stove, and dishwasher. The modern suite was equipped with two full bathrooms with great walk-in showers and special magnified make-up mirrors. The decor was modern-grey with ample storage space. The facility is excellent for parents with young children! This is often difficult to find. They have many activities for very young children and older children. There is a special activity room with a giant Connect Four, giant Legos, ping pong, and many other games. There is a large sprinkler area for very young children. The sprinkler area is gated all around, so you don't have to worry about your toddler running out of the area. The full size salt water pool is nearby. My 2 year old grandchild loved it. At his age, he enjoyed the accommodation for kids at the hotel better than Disney World. This is a great location for a family trip. The staff was very friendly and amenable The 2-bedroom suite sleeps 6 people comfortably. The resort is only a few minutes away from most attractions. You won't be sorry if stay here. It is well worth it.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations
Thank Angela G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago

Close to everything, great pool, helpful employees, very clean, comfortable, would stay here again for sure. I stayed for 3 nights with my kids and we were all very comfy and had plenty of room. Has an awesome water park and water slide too for the little kids to just run around in.

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations
Thank kdankert13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Wonderful resort!! Everyone was so incredibly friendly and kind! We came to evacuate from hurricane Florence and the staff were wonderful...super accommodating. The resort is lovely and the rooms were great!!

  • Stayed: September 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations
Thank Allison N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 weeks ago

Excellent Hotel to stay at and would definitely recommend everyone to stay here. On the day of check-in, that morning we were able to leave our luggage in the hotel storage while we went to explore Disney Hollywood Studios. Checking in later that day was easy. Extra special thanks to Carlos for helping upgrade the room!

  • Stayed: September 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Grand Vacations
Thank Paul H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGrandVacations, Senior Director Area Operations at Las Palmeras by Hilton Grand Vacations, responded to this reviewResponded 1 week ago

Thank you for your excellent rating and generous compliments. We are committed to providing exceptional experiences to our guests, and we are glad to hear Carlos was able to help with an upgrade. We hope to serve you again in the near future.

Peter M. Merrill
Senior Director Area Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Being Hilton “snobs” we chose here because we had never been. Unfortunately we weren’t impressed. I will say the place is clean and the staff as friendly but for families the rooms themselves aren’t conducive.
Pros:
Friendly staff
Clean
Nice splash pad

Cons:
Rooms are small
No washer and dryer in the rooms. (They are complimentary on each floor) but a pain going back and forth down the hall for your clothes and hoping no one else is using them.
Couch was small and not comfy to lay on it even sit in for a long time.
No bathtubs

Our room also had a leak in th air conditioner, so we had a wet floor the whole time we were there. Yes, they did offer for us to move but with two babies that wasn’t something we wanted to do after being settled.
The pool is nice but compared to the other Hilton resorts in the area, it’s pretty small.
Also, no playground which is something at the othe Hilton’s.
No bathtubs for two babies was awful to bathe them.

So for adults this hotel may be ok but for families,
I’d definitely go to the other Hilton’s and get all of the amenities you need.

Stayed: September 2018, travelled with family
Thank Rebecca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGrandVacations, Senior Director Area Operations at Las Palmeras by Hilton Grand Vacations, responded to this reviewResponded 2 weeks ago

Thank you for your loyalty. We appreciate your business over the years and having you and your family with us this past week. Our leadership team reviews comments daily in order to understand how we can improve our processes and services. Your feedback is welcomed and appreciated. In addition, thank you for the kind comments on our friendly team members and overall cleanliness of our resort. We will share your acknowledgment with our entire team. We are looking forward to serving you again the next time your travels bring you back to Orlando.

Warm regards,
Peter M. Merrill
Senior Director Area Operations

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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