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Holiday Inn Express Hotel & Suites Orlando East - UCF Area
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Reviews (627)
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All reviewsfront deskpancake makercolonial drivebreakfast barcentral floridavery clean hotelwould highly recommend this hotelthe entire staffenjoyed my staywonderful staywonderful hoteldefinitely stay here againfree breakfasthome away from homehousekeeping staffdisney worldjoselyn
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20 - 25 of 627 reviews
Reviewed 4 April 2018

The front desk staff (Jeffery and Brianne) gave excellent customer service. This is my third time staying at this hotel, and the staff is always kind, courteous, and helpful. The lobby and rooms are extremely clean and look great!!!

Room Tip: 4th floor with a front lot view
  • Stayed: March 2018, travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 March 2018

Jeffrey the front desk gentleman was wonderful, he was efficient, knowledgeable and quick to answer any questions I had. Very polite! And best of all, Jeffrey went above and beyond! Highly recommend!!

Room Tip: Corner Suite upper level is great.
  • Stayed: March 2018, travelled solo
    • Value
    • Rooms
    • Service
Thank Diana201850
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BruceGrube, General Manager at Holiday Inn Express Hotel & Suites Orlando East - UCF Area, responded to this reviewResponded 2 April 2018

Jeffery is new with us and yet he is doing a great job with our customers, we really appreciate this and think he will go a long ways in the business. We are so glad that you enjoyed your stay with us. We want you to come back as soon as possible.

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Reviewed 23 March 2018 via mobile

The people who work here are the friendliest people. They are very attentive . I didn't get everyone's name but here are a few that were exceptional- Dhara, Haley, Dilmarie, and Dianek. If you need a place to stay, this is it!

Stayed: March 2018, travelled as a couple
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BruceGrube, General Manager at Holiday Inn Express Hotel & Suites Orlando East - UCF Area, responded to this reviewResponded 2 April 2018

Our team is so grateful for you mentioning them by name. We shared this with them and they were thrilled! Please stop by and visit with us again the next time you are in the area. We appreciate you as a customer and look forward to seeing you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2018

Nice Hotel with very friendly personal especially Jeffrey and Amanda. The both help me a lot, with my questions and there was very helpful.
-> Rooms was clean.
-> My highl. was the pancake maker in the breakfast.

  • Stayed: February 2018, travelled on business
    • Value
    • Location
    • Service
1  Thank Özlem B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BruceGrube, General Manager at Holiday Inn Express Hotel & Suites Orlando East - UCF Area, responded to this reviewResponded 2 April 2018

Jeffrey and Amanda are both working very hard for us and we truly appreciate them. Everyone gets a kick out of our pancake maker especially the new one we have that lets you see the pancakes coming down the automatic conveyor. Everyone says that wish that had one at home - you push one button and here comes out your pancakes.

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Reviewed 18 March 2018

After a particularly rough beginning to our vacation in Orlando (we found ourselves without accommodations during March Break!), we came across a cancellation at this hotel. The hotel was lovely, very clean and comfortable, and convenient to the places we wanted to visit without being in the busiest spots! While we appreciated so many things about this hotel, I can't say enough about Jon at the front desk. He was so incredibly helpful and kind, and was instrumental in turning an incredibly stressful day into a great one! His truly superior customer service is the reason we booked ONLY Holiday Inns for our three day drive home. We are already considering our return to Orlando next year, and will definitely stay here again. Thanks, Jon, for going above and beyond for us!

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Service
Thank KLS7927
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BruceGrube, General Manager at Holiday Inn Express Hotel & Suites Orlando East - UCF Area, responded to this reviewResponded 2 April 2018

Trying to go above and beyond our guest expectations is one of our major goals. This and having a clean hotel are some of our greatest desires and goals. We are glad you enjoyed Orlando and we hope you do come back soon.

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