I have never written a bad review on Trip Advisor before. I’ve always been very much the kind of person that thinks ‘you get what you pay for’ and try to make the best of any place we have stayed. But you couldn’t pay me to stay in this place again.
The room stank of mould. I asked to move rooms; they let me view one other, which was exactly the same. You cant even open a window to air anything so everything we took with us came back smelling terribly. It’s also impossible to dry out anything from water parks as the room was so damp.
The cleaners ‘forgot’ (receptions words, not mine) to clean our room a couple of times and when they did do this it varied day to day, some days we’d get 1 towel, other days a full set, sometimes none. Don’t think the room was hovered our entire stay. In our friend’s room, for 2 nights a bed was soaking wet where the cleaners had spilt something on it, therefore making it unusable. On one occasion the cleaners did not make a bed as there was a small bag on it. They left a note saying that’s why they hadn’t cleaned the room, then left an envelope for tips?!
Our friend’s room had no hot water for half of their trip and the electrics in the bathroom would occasionally stop working.
Reception staff varied, on our first day we made a list of complaints about the rooms, none of which were dealt with. When asking to book taxi’s some staff did so happily, on other occasions, one refused and only after much discussion relented, on the last day we were told that we should walk to 2 miles to the outlet centre when we asked to book a cab. Having spent a lot of time in the US I was quite taken a back by how unhelpful and unfriendly majority of the staff were at this hotel.
It was VERY cheap, which I why i've rated it ‘average’ for value but it is not as cheap as some of the other hotels on I drive, we picked this one as it had free wifi and a gym, so paid a little extra. However, the wifi does not work, apparently it works in the reception area but none of our party of 4 could get a signal and the gym is useless. It’s a fitness centre – so I only expected a treadmill, but even that skips under foot when using it.
The pool is ok, seemed clean but we didn’t use it as tried to spend as little time in the hotel as possible. Location is great, only 5 mins in a cab from Universal and a 15 minute drive to Sea world. In future I’d stay at the Metropolitan hotel next door, that’s what we did 2 years ago and where we will stay next time too.
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- Also Known As:
- Monumental MovieLand Orlando, Florida
- Monumental Movieland Hotel Orlando
- Best Western Orlando
- Orlando Best Western
- Best Western Movieland Orlando