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“There's Much Better in Orlando”

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Cypress Pointe Resort
Reviewed 2 April 2012

I used to live in Orlando and know many of the hotels. This is not one of the better ones. My room came complete with a dead cockroach. There's no desk or trash can. Guests are not allowed to change the room temperature - my room was a stuffy 74 degrees. And honest to goodness the pillows were maybe 3" thick. I can't for the world imagine what others see in this place. Any Residence Inn or Doubletree is going to be nicer than this, let alone a Marriott or Hilton.

  • Stayed: April 2012, travelled on business
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3  Thank SeasonedTraveler2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 26 March 2012

We stayed here for the 2nd time in 2011 after our 1st visit a couple of years earlier.

Our 1st visit was very enjoyable and our pre-arrival requests were met very well.

Whilst being aware of the fact that requests are just that and are not guaranteed we were very disappointed to find that we received a room with virtually the opposite of that requested.

Request were for a room near to the pool and preferably with a view of the pool (we got a room in a block that was about as far away from the pool as possible) and a top floor room. (when emailing we were told this shouldn't be a problem as most people wanted lower floors but we got a mid-floor room)

When we checked in I tried asking the girl about our requests but she ignored me and proceeded to hand me the keys and show us a map of the resort.

For virtually the whole of the 1st week of our stay there was a lot of noise by the pool as they were replacing an upstairs patio and installing new doors, etc. This involved cutting of slabs, etc with angle grinders/disc cutters so needless to say this was far from relaxing.

For most days of our 2nd week staff were pressure washing roofs of blocks of apartments using platform lifts on the back of vehicles. Any afternoon relaxation back in our room was impossible.

Generally, apart from a couple of members of staff, we found reception staff to be rude and unhelpful. One particular incident I recall was when I asked (around 4 pm) why our room hadn't had it's weekly clean and was informed that this was every 7 days and hence not until the following day. I pointed out that is was 7 days since we had checked in and grudgingly the girl said she would ask the cleaning staff to come, which they then did.

A real shame as the location (walking distance to many restaurants and the Orlando Alehouse) is ideal and we quite like the resort. (normally)

I am posting this some time after our summer 2011 stay as I have yet to receive a response from Diamond Resorts and/or Interval International to my complaints.

  • Stayed: July 2011, travelled with family
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6  Thank HerefordshireGoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2012

It was a great resort, and had a lot of activities younger kids can do. It was central to a lot of restaurants, and about 5 minutes without traffic to Downtown Disney. The miniature golf was fun for the family, and was 9 holes. Theirs a pool for every area, so you're always in distance with a pool, but if you want to go to the main pool, it's about 10 minute walk or you can drive, but good luck getting a parking spot, especially at night when everybody comes back from the parks they were at for the day, we had to park far from the complex we were staying in. The shower had low pressure, and it didn't get the soap out of your hair. It was a really pretty room, and it had a reasonable amount of space.

  • Stayed: March 2012, travelled with family
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5  Thank Alyson N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 March 2012

We spent 6 nights here and thoroughly enjoyed it. We arrived early in the morning and left our bags there while we headed to Tampa for the day - very helpful. We were given an information package when we arrived and helped with park tickets and any questions we had. No mention of any time-share deal that other reviewers talk about. The suite was a two-bedroom apartment - very comfortable and well kitted out. Having a laundry was great and a kitchen to prepare our own breakfasts. Parking was never a problem and it was very convenient for a large selection of restaurants and a supermarket. Close to the highway entrance which meant an easy drive to all of the theme parks and both coasts. There was no room service but that was no problem for us, we actually preferred it that way. We used he pool and mini-golf but spent most of our time elsewhere. It would be a great spot for families as there was lots to do around the resort, if you were tired of theme parks. Wi-fi is not included and costs $4.99 for 24 hours. We did purchase it for 3 different days, but just for convenience. Should really be included in the room price, but isn't. Never the less, we had a great time there and highly recommend it.

  • Stayed: February 2012, travelled with friends
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5  Thank CaroleD37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CypressPointe, Vacation Resorts International at Cypress Pointe Resort, responded to this reviewResponded 21 March 2012

Dear CaroleD37,

Thank you for your review about our resort, we are very glad to hear that you enjoyed your stay with us and we hope to have you again as our guest!

Sincerely,

Fabio A. Vargas
Vacation Resorts International
vargasf@cypresspointe.net

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 March 2012

great resort central location in buena vista very clean area,suites are realy lovely and not to expensive,we had two bed two bathroom ,full kitchen ,living room and dining room,also balcony,location very close to numerous restraunts and bars easily walkable and about 10 minutes drive to most parks.

Room Tip: top floor seams quiter no AC on roof but no elevator
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  • Stayed: February 2012, travelled as a couple
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3  Thank john h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CypressPointe, Vacation Resorts International at Cypress Pointe Resort, responded to this reviewResponded 21 March 2012

Dear johnhamilton_10,

Thank you for your review and the detatiled information about our location, the resort is very close to all attractions including all Disney theme parks, Sea World and Universal Studios as well as shopping areas and restaurants. We look forward to have you again as our guest!

Sincerely,

Fabio A. Vargas
Vacation Resorts International
vargasf@cypresspointe.net

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Cypress Pointe Resort

Address: 8651 Treasure Cay Ln, Orlando, FL 32836-6437 (Formerly Sunterra)
Region: United States > Florida > Central Florida > Orlando
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 22 Speciality Lodging in Orlando
Price Range: €64 - €178 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Cypress Pointe Resort 3*
Number of rooms: 336
Official Description (provided by the hotel):
Cypress Pointe Resort is a timeshare resort managed by Vacation Resorts International. ... more   less 
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Also Known As:
Cypress Pointe Hotel Orlando
Cypress Pointe Grande Hotel
Cypress Point Resort
Cypress Pointe Orlando
Cypress Pointe Grande Resort
Cypress Pointe Grand Villas
Cypress Pointe Resort Orlando, Florida

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