My family (wife + 3 kids) stayed here in February and we had a great experience. The best part was the service - I've stayed at Four Seasons and other Ritz properties so have experienced good service but this was near the top, if not at the top. Before we arrived Joanne at concierge helped set up transportation, a rental car for one day, and a few other things and every one was seamless. While we were there, the concierge overall was great, and when we asked where something was we were not given directions but personally escorted there (including a waiter who escorted us to the butterfly garden). My kids were treated very kindly and the food, while expensive, was great. we did the family plan that gave us two adjoining rooms and kids ate free with adults, which was a great deal.
My mother-in-law joined us half way through, and I asked the front desk if they could put her on the same floor as us. turns out that there were no free regular rooms on our floor, so instead of just saying "sorry" they upgraded her to a suite for free on our floor (and didn't even tell us, she opened the door and was amazed!). Lots of little things that were helpful in addition to these added up to a great stay. I will happily recommend this property and will return myself.
- Official Description (provided by the hotel):
- This 500-acre nature inspired luxury resort is located 10 miles from Walt Disney World; 10 miles from Airport and 7 miles from Universal Orlando. Guests can enjoy on-site eco-tours, kayaking, fishing, tennis courts, championship golf course, award-winning spa with adult-only pool and dining by James Beard award-winning chefs. ... more less
- Reservation Options:
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- Also Known As:
- Ritz-Carlton Orlando Grande Lakes Hotel Orlando
- Ritz Orlando
- The Ritz-Carlton Orlando, Grande Lakes Florida