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Reviews (5,604)
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Reviewed 5 April 2018

After we ate breakfast, off to the parks. As a basecamp, good central location, easy shopping nearby. Wish the bar was open later. Pool looked nice, and we could hear it going at 10pm, so seems like a good pool for families.

Room Tip: A whisk would have been nice.
  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

After reading mixed reviews on Trip Advisor I was a bit apprehensive but all doubts were put to bed on arrival!!!
No Queue at check-in & after confirming pool view 2bed apartment, was pleasantly surprised with a spacious 2nd floor apartment overlooking the Fabulous ‘Main pool’ & most definitely the best pool for my family who wanted plenty going on with a mixture of ages (although does have a quiet pool next to it, with gazebos which are taken by about 6.30am!)
The ‘Activities’ team with a special mention to ‘David’ the fantastic Artist!! who goes that extra mile to accommodate & make everybody feel welcome. Infact my 8 year old son told me, after us looking at David’s drawings, that he felt inspired to keep practicing his drawings so that he too could draw like him & that the more you draw the better you become, so Thank you David & Thank you for the brilliant drawing you so kindly gave us. Activities also included a Fun Filled Easter Sunday around the pool party along with the Easter Bunny, disco & games all day. We thoroughly enjoyed it & the team done themselves proud.
The whole resort is clean beyond belief & the maid service is impeccable.
We mentioned to guest services that our toaster had stopped working & within 5 mins a new one was brought to our room, followed up with a courtesy call to check that we had received it. We really can’t fault this resort at all, it has definitely exceeded all our expectations.
We’ve loved staying at Sheraton Vistana Villages (international drive) & will definitely return, hopefully sooner than later!! ❤️

Stayed: April 2018, travelled with family
2  Thank Kirsty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

We are owners at Vistana but purchased a trip and thought we would try this property. What a mistake! The staff is not nearly accommodating. You cannot find a seat at the pool and the staff cannot offer any extra chairs or umbrellas to you. The quite pool is loaded with screaming children and no one monitors. Rooms are ok but there were pieces of popcorn in the entertainment center and leaves on the kitchen floor when we checked in.

The trip was not inexpensive and we expected a much nicer property. Very disappointed and would not recommend this resort.

I must compliment the young Securtiy officer at the pool for at least looking into the possibility of getting us an umbrella. Although the resort had no extras at least he tried instead of blowing us off as the girl behind the towel counter did.

Stayed: April 2018, travelled as a couple
2  Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fadi S, Front Office Manager at Sheraton Vistana Villages - International Drive, responded to this reviewResponded 7 April 2018

Hello Chris R,
Thank you for taking the time to share with us and TripAdvisor your feedback regarding your recent stay with us.
Please accept our sincere apologies for any inconvenience you encountered during your stay as we always work towards meeting and exceeding all our guests and owners requests and preferences.
Your feedback is very important to us and we take it as an opportunity t o better serve our guests in the future.
We have shared your comment regarding the pool and the availability of the seats with our activities and security teams, we are glad to hear that our security personnel were present at the pool and were trying to help you the best they can, but again we apologize for your experience as we like to make sure that all our guests enjoy their time during their stay.
As for your comment regarding the cleanliness of the room , we shared your feedback with our housekeeping department to address this issue within their department.
We look forward to welcome you back for a more enjoyable stay and we really appreciate your loyalty and business to our brand.
Thank you,
Resort Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

If you don't want to do much cooking, the small one bedroom is great. If you want to cook most of your meals, choose the premium one bedroom or go with a larger unit. The pools at this resort are awesome and there are lovely trails for walking with all kinds of options for exercise-sports courts, exercise rooms, and swimming. The staff are awesome.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Jim C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 April 2018

We stayed here for a 6 days during spring break with our two kids. The room was on the smaller side than what we expected from the pictures. The room was not 100% clean, table was tacky/gummy feeling and the bathroom floor in the corners was dusty/dirty. Overall decent for a normal hotel type of setting, not up to par for a timeshare/condo setting in our opinion. The room we stayed in apparently didn't have daily cleaning service included either so we had to wash our own towels daily. We also had to take our trash out - set it outside the room anyway, sometimes it would sit there for 4-5 hours before someone picked it up. Pool areas are nice with decent seating, food onsite was also good. We stayed at the Hilton Vacations at Sea World last year and the overall experience was much better, room was cleaned daily, room was bigger, we had fresh towels daily and staff was always around for help or to answer questions. The gated entrance was a joke as well, we had visitors who just drove right through without question with no pass or mirror ticket, scary.

  • Stayed: March 2018, travelled with family
    • Location
    • Sleep Quality
    • Service
1  Thank JoeJenny99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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