I was on the same holiday as Peter M below and I have to agree that this was the oddest hotel I'd ever stayed in while holidaying in Orlando. Me and my wife have stayed on I-Drive 6 times before and this was without doubt the most un-American courtesy or welcome I'd ever received in a hotel there.
Usually, staff there would do anything they can to help you, but 95% of these people working behind reception weren't American or anywhere near the states and quite frankly they couldn't have given a monkeys about us. Apart from one guy (Latin fella with facial hair if you've seen him), who actually went out of way to help and had some manners about him.
In regards to getting the breakfast, even I had one or two days were I had to fight to get my tickets for breakfast, though the lady who worked on the cafe where you pick up your breakfast was lovely an polite. She even threw in a couple of fruit cups for my kids on the odd occasion even though this wasn't really included in the ticket.
Pool area was a joke......not really much else to say about that. I asked the nice (awful) Russian girl at reception on day one when the pool would reopen but she basically told me they have no idea when it was even going to be looked at. I informed her that after taking $150 resort fee of me, if the pool area didn't open, that I'd be getting that back, to witch she replied with a shrug and walked off. One day we walked over the Avanti hotel to use their pool area when ours was being cleaned in the day, now that it what a pool area should look like!!
The hotel bar that was advertised was also closed for the duration of the stay....again with no clear reason given to us why.
Maybe we just caught them in a transitional period and it's taking time to bring the place up to the standard it was when it was the Radisson but if this was the case then some clear info given to us when you arrive would be nice. This was clearly the problem here. Nobody seemed to have a clue what was going on or be able to explain anything.
On the plus side though, they were very good at rearranging our stay due to the hurricane (though again when we got there, they seemed to have lost the emails between us confirming this), the rooms on the Allure side were pretty much spotless and well maintained. Clean bedding and towels etc. Shower worked, had hot water, plugs all worked. All good on that side.
Would I stay again???? Probably, but would be waiting for the pool area to be cleaned up and made safe again with having children.
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