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“Virtual Queuing Disaster”

Universal's Volcano Bay
Ranked #241 of 457 things to do in Orlando
More attraction details
Attraction details
Recommended length of visit: More than 3 hours
Owner description: Water is Life. Life is Joy. That's the philosophy celebrated at Universal's Volcano Bay™ water theme park. It's the carefree attitude the fabled Waturi islanders have embraced on their Pacific isle for centuries. Now you can live the Waturi way at this all-new park where thrills and relaxation flow in perfect harmony.
Useful Information: Activities for older children, Lockers / storage, Stairs / lift, Food available for purchase, Bathroom facilities, Activities for young children, Wheelchair access, Baby buggy parking
Reviewed 26 May 2017 via mobile

Who ever designed the virtual queuing system needs to go back to school.

One ride had a 410 minute wait and since you can only queue for one ride at a time, that's your day gone. To make matters worse, there is no one on the ride, it's completely empty.

We queued for an hour and a half for Punga Racer then they closed the tide so it's back to the start for us.

So basically one ride in the whole day. Hearing lots of people complaining so our experience is not unique.

26  Thank Lawrie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UOGuestServices, Guest Relations Manager at Universal's Volcano Bay, responded to this reviewResponded 1 June 2017

Hi, Lawrie!

We are so sorry to hear about your disappointment with Virtual Line™ and the attraction downtimes you and your family experienced. Please rest assured we have documented your concerns and will be forwarding them to the appropriate management for further review.

If you would like to discuss your concerns further, please contact our Guest Services Team at 407-224-4233 option 4!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UOGuestServices, Guest Relations Manager at Universal's Volcano Bay, responded to this reviewResponded yesterday
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 days ago via mobile
Google Translation

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
UOGuestServices, Guest Relations Manager at Universal's Volcano Bay, responded to this reviewResponded yesterday
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 3 days ago via mobile
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