We arrived for a two night stay with two of my daughter, a two year old granddaughter and my wife. It was 9:30 at night and it was raining heavy. Upon walking into the lobby, I was excited to have finally arrived. However, my joy was dampened with the desk clerk told me that I was at the wrong hotel. This must happen a lot as she already had a map to what she said was the correct place I was suppose to me. Back into the car with a grunt I go as I head off for a 10 minute drive. Arriving at the new location, I presented myself again at the desk only to be told that I did not have reservations at that property either. I explained the situation, told them that the other hotel had called to verify I was at that hotel, but no, I wasn't at that hotel. SO we called back to the Vistana Resort. Low and behold, I was in fact suppose to be there afterall. Back in the car I go heading the 10 minutes back to were once we came. Entering the resort, I wasn't quite as happy as the first time. I will say that as soon as I explained who I was, management really jumped into action. They upgraded one of my rooms and were able to get me both rooms side by side in a nice part of the resort. After briefly getting lost, we located the rooms. There waiting for us was a bellman / assistant who was sent to make sure everything was ok. It wasn't. The door to one of the rooms wouldn't open. After some work, the assistant was able to force the door, but when we entered we could see the lever and framing were broke and as a bonus, there was a bag of wet dirtly laundry on the counter.
Back we go to the lobby. We're actually pretty popular by now because this time as I pulled up, the manager was standing at the door with new sets of keys to two side by side upgraded rooms. At 11:30 pm, we were finally settling in. 5 minutes later, I received a call verifying that everything was ok this time and if there was anything else they could do. I asked for a late check out on our last day and she gave us the ok.
The rooms were spectacular. Very clean, well appointed and the view from our room to the pool and play area was very nice. Loved the balcony. Keep in mind that these are really condo's. While there is a coffee pot in the room, there is no coffee, creams, sugar, ect. However, there is a huge refrigerator w/ ice maker to stock up on stuff, a toaster, full size stove and oven. Don't want to cook, there is a Pizza Hut, A&W and Taco Bell right by the pool. The pool area is extremely beautiful and huge!! Also, the play area for kids is just big enough. I also recommend the free shuttle service to Disney World. Huge plus.
While the start was really bad, they did everything in their power to correct and make up for the mistake. After the trip, we all agreed that we enjoyed the stay enough to "getover" the negative start.
Be aware that you will get calls in the morning about a time share presentation made available for you that includes a free breakfast.... I didn't mind the call, but please... not at 8 am.
Check out is at 10 am. We were extended to 1 pm, but nobody told housekeeping who woke us all up at 9:45 (Hey, it was the last day of vacation)
- Official Description (provided by the hotel):
- A Walt Disney World Good Neighbor® hotel featuring one- and two-bedroom villas providing fully equipped kitchens, washer/dryer, separate living and dining areas, and complimentary Wi-Fi. Enjoy resort amenities including 7 pools without the resort fees. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, TravelUp, Expedia, TripOnline SA, 5viajes2012 S.L. and HotelQuickly so you can book your Sheraton Vistana Resort - Lake Buena Vista reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Orlando
- Sheraton Vistana Orlando
- Vistana Resort Orlando
- Sheraton Vistana Resort - Lake Buena Vista Orlando, Florida
- Sheraton Vistana Resort Florida
- Sheraton Vistana Resort Orlando Florida
- Orlando Sheraton
- Sheraton Vistana Florida
- Sheratons Vistana Resort