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“Saved us from the ruckus!”

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Delano South Beach Hotel
Ranked #44 of 212 Hotels in Miami Beach
Certificate of Excellence
Reviewed 29 May 2012

Lee Greenspan in customer service totally saved my (and my girlfriends') Memorial Day weekend. We went down to MIA for our friend's bachelorette party and she had unwittingly booked us at a hotel with no pool. A girlfriend who lives nearby was coming to hang out with us on Saturday night, so she booked a room at the Delano with Lee's help, and basically saved us by letting us hang out by the pool while we waited for her to check in.

At the same time, we had no idea that MIA is so nutty during MDW, with all of the nightclubs booked with major rap shows. We really could not have gone out safely as a group of all girls that night, so the staff went above and beyond when they suggested we stay in and hang out at the Beach Club. They even sent us a complimentary round of drinks at our cabana.

We met really fun people during our stay, and enjoyed the delicious drinks and food all day on Sat. through the wee hours. My friend's room was gorgeous and I couldn't get over the beautiful and thoughtful touches that made the experience pure luxury from the time we stepped in the door.

Thanks to Lee and everyone who took care of us, I can't wait to get back. I don't plan to stay anywhere else when I visit. My friend who booked the room will be back again to stay at the Delano in just a couple weeks to treat her best friend. That's how much we love it. Best hotel and best pool in the city (not to mention the Florida Room is one of the best cocktail bars in the country). We couldn't have had a better time. Thank you Lee (and Michael at the Beach Club).

Room Tip: There are no bad rooms on this property.
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  • Stayed: May 2012, travelled with friends
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1  Thank EmilysPearl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 May 2012

I cannot begin to express how phenomenal the experience was that the Delano staff created for my friends and me this weekend. We hid out by the pool all day Saturday and Sunday; Lee, the guest experience manager, treated our bachelorette (who was marking her very first trip to Miami on Memorial Day Weekend), as an absolute jewel. Mariano took incredible care of us poolside both days and Jeremy at the pool bar helped us recover in the morning and shift seamlessly into a lazy Sunday in the water. The beauty of this trip is we knew the staff by name and they knew us by name within minutes of our arrival--the balance of elegance and familiarity was perfectly struck. While Delano is notoriously sexy and chic, the impeccable service, fantastic attention to detail, and a convivial atmosphere were the hallmarks of a remarkable, memorable event that, while a great time in and of itself, will undoubtedly be a lifelong memory for our friend celebrating her wedding.

  • Stayed: May 2012, travelled with friends
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2  Thank elizabethonline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 May 2012 via mobile

Do not stay anywhere but at the Delano. I am serious. Great vibe. Spectacular pool. Great service.

  • Stayed: May 2012
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1  Thank alipet6388
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee G, Guest Relations Manager at Delano South Beach Hotel, responded to this reviewResponded 26 May 2012

Short and sweet! Thank you for your review... You basically said it all. Service, vibe and ambiance.. we put all of our effort into deliving these 3 quaities every day. Glad you were able to experience it first hand.. See you soon!

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Reviewed 23 May 2012

We cannot begin to thank the entire Delano team for an amazing girl’s weekend we had in South Beach! There were 10 women down at Delano last weekend for a bachelorette weekend and it was the most incredible experience. The staff at Delano is wonderful. Our housekeeper, Chimene was the nicest woman and the Guest Experience Manager, Lee was out of this world.

We were lucky to have incredible weather and had the honor of laying out by the pool each day we were there. Soledad is just the sweetest and nicest woman and so attentive to everyone’s needs. Our servers were Marco and Adam (new from Nebraska) and both were out of this world. They went above and beyond in every aspect and we all shared some good laughs too.

We are all looking forward to our next trip and cannot thank everyone enough for the most memorable weekend we have had.

Thank you Delano team you are simply wonderful!

The guests from B6 and B7

  • Stayed: May 2012, travelled with friends
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1  Thank Mariss57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee G, Guest Relations Manager at Delano South Beach Hotel, responded to this reviewResponded 26 May 2012

Thank you for your review! It was a great weekend indeed, and we loved having you all here with us.. Thank you for the kind words for our team, I will certainly pass them along.

See you again soon!

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Reviewed 21 May 2012

My husband and I recently returned from a long weekend getaway to this magnificent hotel. From the first breathtaking moment we walked into the dark wood lobby with its flowing white ceiling to floor curtains, I knew a this was going to be an unforgettable visit. With the exception of a green apple mounted on its perch at the entrance, our room was white ( floor included) with only a hint of random gray. The bar, the very tall padded headboard, the walls were white. The bathroom was marble ceiling to floor. Whimsical, eclectic furnishings abound in the hotel lobby and bars. The pool was quite a happening spot, complete with a DJ. Mother's Day brunch was delicious. The staff makes every effort to accommodate and please. We are already planning our next trip to this iconic hotel. Jimmy, bartender in the Rose Bar, was the best by far. He is so energetic and has a truly magnetic personality.
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Room Tip: Ocean front is great but if you need a quieter ambiance, the music from the pool may disturb.
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  • Stayed: May 2012, travelled as a couple
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1  Thank vmi78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lee G, Guest Relations Manager at Delano South Beach Hotel, responded to this reviewResponded 26 May 2012

Thank you for the wonderful feedback!

Your description of our property is spot on. Ambiance combined with world class service make for a perfect getaway and I'm glad you experienced the best of what we have to offer.
I will certainly pass along your appreciation to Jimmy, we love to hear when specific members of our team have an impact.

Always feel free to reach out to me personally the next time your travels bring you to Miami, I'm happy to handle your arrangements.

See you soon!
Best,

Lee

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Additional Information about Delano South Beach Hotel

Address: 1685 Collins Avenue, Miami Beach, FL 33139-3136 (Formerly Delano Hotel)
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Top resorts Hotel in Miami Beach
#16 Business Hotel in Miami Beach
#21 Spa Hotel in Miami Beach
#22 Romantic Hotel in Miami Beach
#31 Luxury Hotel in Miami Beach
#31 Family Hotel in Miami Beach
#37 On the Beach Hotel in Miami Beach
Price Range: €279 - €1,239 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Delano South Beach Hotel 4.5*
Number of rooms: 194
Official Description (provided by the hotel):
Located in the heart of South Beach and directly on the ocean, Delano is the ultimate world-class urban resort and self-contained destination. Boasting America's first Indoor/Outdoor Lobby, the hotel's public spaces create the feeling of an interwoven "village" with almost no separation between indoors and out. With its soaring and unforgettably beautiful Lobby, legendary white Guestrooms, lushly landscaped Orchard, breathtaking Pool, the renowned Club Essentia wellness center and spa and stunning private beach, Delano epitomizes Simple Chic for a modern world. Delano offers seasonal packages and special offers including spa, breakfast and parking packages. ... more   less 
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Also Known As:
Delano Hotel Miami Beach
Delano Resort Miami Beach
Delano Miami

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