Recently my husband and I had dinner at the Bianca Restaurant in the Delano with 7 customers of ours. The wait-staff were great. I wish I could say the same for the food. My husband's $48 pasta dish was cold on arrival. Not wanting to make a scene in front of our customers, he said nothing.
We went for drinks at the bar after dinner where the bar tender was very rude. He told my husband we'd have to wait for drinks because there were 6 people ahead of us, then promptly served people who'd arrived after our party. We were never served so we went to the pool bar.
To top off our experience, Valet lost my car! I waited for an hour for them to find my car! They had the gall to still charge $25 for parking!
In a town known for poor customer service, the Delano unfortunately sets a very low mark.
Visually, the facility is beautiful but seems 90ish. Top off the dated ambiance with poor, rude service and the Delano now becomes a place that is best fondly remembered as it was in it's heyday.
- Official Description (provided by the hotel):
- Located in the heart of South Beach and directly on the ocean, Delano is the ultimate world-class urban resort and self-contained destination. Boasting America's first Indoor/Outdoor Lobby, the hotel's public spaces create the feeling of an interwoven "village" with almost no separation between indoors and out. With its soaring and unforgettably beautiful Lobby, legendary white Guestrooms, lushly landscaped Orchard, breathtaking Pool, the renowned Club Essentia wellness center and spa and stunning private beach, Delano epitomizes Simple Chic for a modern world. Delano offers seasonal packages and special offers including spa, breakfast and parking packages. ... more less
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- Also Known As:
- Delano Hotel Miami Beach
- Delano Resort Miami Beach
- Delano Miami