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“Review for the grounds and restaurant”

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The Villa Casa Casuarina
Certificate of Excellence
Reviewed 25 April 2017

We came here to admire the stunning grounds and come for dessert. *Note: you may want to think twice before wearing ripped jeans here because they won't let you in without them. The dessert was pretty good and the grounds were nice as expected.

  • Stayed: January 2017, travelled with friends
    • Location
    • Service
Thank Amanda C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chauncey C, General Manager at The Villa Casa Casuarina, responded to this reviewResponded 12 June 2017

Thank you for your comments. It was wonderful having you visit with us. We look forward to the opportunity to serve you again soon.

Warm regards,

Chauncey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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8 - 12 of 145 reviews

Reviewed 23 April 2017 via mobile

Stunning building as you might imagine from the guy who did an amazing job designing it. The problem is the staff and any sense of providing a service. The hotel management clearly visited the local community college and rounded up a group of 18 year olds who have no idea what they want to do in life. We checked in and were pointed to our 2nd floor room with no assistance offered. Barely able to get a cup of coffee from room service and they had never heard of a croissant!!

So a big disappointment given the cost of the room, but an experience just to spend a night there. We'll bring sandwiches if we ever decide to return.

Stayed: April 2017, travelled as a couple
1  Thank SuncrysEyecatchers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chauncey C, General Manager at The Villa Casa Casuarina, responded to this reviewResponded 12 June 2017

Thank you for your comments and observations regarding our service. They are very valuable to us. We hope to have the opportunity to provide a more typically enjoyable experience in the future.

Sincerely,

Chauncey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 April 2017 via mobile

We decided to visit last night for our honeymoon treat, such a beautiful building and the setting was romantic and so lovely! However the staff really let this place down, and we left feeling so disappointed. We paid our bill at the end and there is a 20% service charge already added onto the the bill, we then waited and waited for our change which was way more than 20% anyway and our waiter didn't bring it over, we had to ask for our change when our disgruntled waiter returned with our money and said he assumed we'd have left it as a tip! We watched many waiters throughout our meal take numerous photos of couples together and asked our waiter if he'd take one for us and he refused. He said it was company policy not to take photos! We questioned the fact that others had taken pictures and he said he had been there the longest and that was policy! We would have left him a tip on top of his 20% that was already added to the service charge but felt so disappointed we didn't even go to the bar for a drink (which was our original plan) we decided to head somewhere that made us feel welcome! Such a shame because this place could have been great!

Stayed: April 2017, travelled as a couple
3  Thank Rascal100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chauncey C, General Manager at The Villa Casa Casuarina, responded to this reviewResponded 12 June 2017

Thank you for your comments and observations. They are very valuable to us. It was wonderful having you here with us and it is disappointing to hear you did not get the service you deserved. Please accept my apology for our shortfall. We hope to have the opportunity to provide a more typically hospitable experience in the future.

Sincerely,

Chauncey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 March 2017 via mobile

Make reservations for lunch or dinner so you can experience the opulence of an incredible fashion icon's creative genius. Easy to find and locals will point you in the right direction. Make sure you don't miss his pool. If you are into fashion I recommend you visit and see Versace's mansion. Thanks to his family for allowing the public access.

Stayed: March 2017, travelled solo
Thank Jetset18MelM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chauncey C, General Manager at The Villa Casa Casuarina, responded to this reviewResponded 17 April 2017

Thank you for your kind comments. We look forward to the opportunity to serve you again in the future.

Warm regards,

Chauncey

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2017 via mobile

I was very overwhelmed with how beautiful the Versace home was. The atmosphere is breathtaking and so much history behind it. The food was very good, however my husband was there when it was Barton G and he said the food was even better then. I have nothing to compare to since it was my first time. We both had the salad with mozzarella and crab which was enough to share, and the lobster which was very good. Coconut Martinis were exceptional!!!! Over all a great experience especially if you are one for history. Loved it and would def return.

Stayed: March 2017, travelled as a couple
Thank Gina7119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chauncey C, General Manager at The Villa Casa Casuarina, responded to this reviewResponded 17 April 2017

Thank you for your kind comments. They are very valuable to us. It was our pleasure to serve you two. We look forward to making your next experience with us even better!

Warm regards,

Chauncey

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Villa Casa Casuarina

Address: 1116 Ocean Dr, Miami Beach, FL 33139-4609
Region: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Beverage Selection Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 88 Speciality Lodging in Miami Beach
Price Range: €982 - €1,735 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Villa Casa Casuarina 4*
Number of rooms: 10
Official Description (provided by the hotel):
Historic atmospheric gem in the heart of South Beach. The Villa Casa Casuarina, the former Versace Mansion, is home to Il Sole Restaurant, ten luxurious guest suites and a one of a kind event venue for every occasion available by reservation only. ... more   less 
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