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“Amazing service”

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Hilton Bentley Miami/South Beach
Ranked #65 of 212 Hotels in Miami Beach
Certificate of Excellence
Reviewed 14 August 2017

We stay there this past weekend and experienced amazing service. I want to specifically point out our bartending staff, NEMANJA and ROXY at the pool bar. Great service and great smiles. They went above and beyond to make us feel welcomed and at home.

Room Tip: choose a room in the west tower, balconies included with amazing view of the city
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  • Stayed: August 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Miamimcv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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93 - 97 of 1,860 reviews

Reviewed 13 August 2017 via mobile

The location of the hotel is great with direct beach access and very close to ocean drive. The rooms are spacious and clean. The beach staff was very friendly. We thoroughly enjoyed our stay and would go back when we are in Miami.

Stayed: May 2017, travelled with family
1  Thank Claus-Waern
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 August 2017

The real vote would be 2.33. The decor is also nice, modern style empire but... I had some inconveniences, before I took a partial ocean view room, then I changed the ocean view room. Many problems in the kitchen, the room has an exceptional location on the south beach, the rooms I believe have been refurbished more than 15 years ago, the hotel is to expensive for what it offers, I think if Hilton invests in the property this hotel could be a small pearl of Miami. I decided to use the Hilton chain for this year and honestly I was disappointed, I'm also a member of Hilton Honors Member Number: 723619902, but I'm very disappointed. For the next holidays I change.

Room Tip: Sea View over 5
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  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank mmqnvo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rafael M, Front Oficce Supervisor at Hilton Bentley Miami/South Beach, responded to this reviewResponded 13 August 2017

Dear Guest:

Thank you for taking time to fill our survey, I'm sorry that you've found our furniture a little outdated, I am pleasantly happy to inform you that by the end of the year we would have gone a complete room furniture renovation. I'm also happy that you found our location to be great. We hope in the future you feel like trying our property once again.

Sincerely,

Rafael Moreno / Front Office Supervisor
Hilton Bentley South Beach Miami FL
101 Ocean Dr, 33139
305.938.4600m - 305.938.4601f

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2017

We had a marvelous stay in HILTON Bentley hotel at Miami. Wonderful interiors, very good service and some excellent dining too. The hostess lady Katherine at the Greek Santorini restaurant was so nice and polite. Very reasonably priced for a luxury hotel. She was so nice to me that for my brother birthday she made a compliment by giving me a cake. I highly recommend this restaurant because of the staff and the food.

  • Stayed: August 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank milena n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2017 via mobile

Stayed for a night at the hotel when I was in the city with my daughter for a college visit. The hotel location was very nice and our room was outstanding. We had dinner at the Greek restaurant downstairs and had a fabulous dinner. On the down side, the front desk was not very helpful as we arrived early and was told they would expedite cleaning a room for us. Four and s half hours later room was still not ready and when we checked back at the desk the last time we were told the room was ready and their notes indicated someone had called us which had not happened. Also there is no gift shop in the hotel so make sure to bring all essentials. I would go back to the hotel now that I better understand how to plan for what the hotel offers or does not.

Stayed: August 2017, travelled with family
2  Thank Greg S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Bentley Miami/South Beach

Address: 101 Ocean Drive, Miami Beach, FL 33139-7212
Phone Number:
Region: United States > Florida > Miami Beach
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#28 Spa Hotel in Miami Beach
#37 Business Hotel in Miami Beach
#39 Family Hotel in Miami Beach
#41 Romantic Hotel in Miami Beach
#46 Luxury Hotel in Miami Beach
#53 On the Beach Hotel in Miami Beach
Price Range: €225 - €633 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Bentley Miami/South Beach 4*
Number of rooms: 95
Reservation Options:
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Also Known As:
Hilton Bentley Miami South Beach Hotel Miami Beach
Hilton Miami Beach
Hilton Hotel Miami Beach

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