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Reviewed 17 March 2016

From the moment we arrived, we were treated like royalty. Our bags were taken in for us, we were given a free room upgrade (I assume due to overbooking for a busy weekend), we received complimentary drinks and the staff were just so friendly and happy to help. While we waited for our room to be ready we headed down to the beach where we were given beds with towels and an umbrella, and "butlers" walked around the beach offering drinks. Absolute heaven. The pool area had private cabanas and great music playing and it was fantastically staffed so that you were always waited on hand and foot. Once our room was ready, it was absolutely incredible. We had an apartment fully equipped with a fridge, dining room table, living room, and a balcony that extended across the west side of the room that over looked the beach and the ocean. The bathroom was beautiful with all marble features a large glass shower and a jacuzzi. This is just an exceptional place to stay and the breakfast was incredible - especially the freshness of the fruit!

  • Stayed: March 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank Katie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2016

Stayed here for one night - enjoyed the welcome Mimosas during the short wait for our room. Got a really nice corner room with balcony and ocean view. Windows are well isolated - no noise from next door Nikki Beach inside.
Nice and really bright rooms with large fridge and big bathroom - comfortable beds. As Hilton Gold Member lot of extra ameneties were offered, pralines and even a cheese platter - really nice.
The service at the private beach lot is great - nice staff setting up chairs and umbrealls - servers bringing full food selection from pool bar down to the beach - also here as a gold member a glass of champagen is included on your beach day.
We were not able to get late checkout - but could use the showers and facilites of the gym after using the beach, luggage storage was also no problem.

Improvment could be done at the bar - drink menu is not really creative for the location and quality rather on the low end segment - but there are many other options nearby.

Definitely not worth the 40$ per night is the valet service. Waited once 30minutes for the car and needed to search for somebody to bring the car at all the date of departure. But as there are no nearby alternatives to park - it seems people here don't really need to care about their customers.

Stayed: March 2016, travelled as a couple
Thank bs1893
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2016

Such a wonderful, polite, and helpful staff. 10/10 would stay again. Great location with fantastic restaurants and bars within walking distance. Highly recommended for anyone considering a trip to Miami.

  • Stayed: March 2016, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Josh H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 March 2016

Amazing location. Right on the beach, with a lovely pool. Staff were amazing, especially Will at the Front Desk. He was really accommodating and went above and beyond for our stay. Great customer service!!!

  • Stayed: February 2016, travelled with friends
    • Value
    • Rooms
    • Service
Thank Felicha P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2016 via mobile

Location is awesome, room was nice and clean.
The wifi was terrible, as in the worst I have ever had at any hotel, rarely worked.
The service at the restaurant and pool was very very slow, practically non existent and with the standard 18% automatic gratuity I guess it removes the incentive to try and provide good service.

I guess if we weren't paying inflated spring break pricing it would have made it a little better.

With so many choices on the beach I would say we will give this a pass next time.

Stayed: March 2016, travelled as a couple
Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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