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11 - 16 of 143 reviews
Reviewed 14 October 2017

Hello

i came in october 2017 to the Alden Hotel Indian Creek .
the foyer was very elegant, the staff at the desk , expecially the lady called RUBY .perfect person for the job, patience respectfull,helps you immediately, this is the same for the male staff.
I had room number 205 this is the room you can see on the site,view of the front off the Hotel. in those 7 days i didn`t here any other noise from other room.the beach is at the maine street at the back of the hotel cross the street you allready can see the beach.you also can take the FREE TROLLEY , that takes you anywhere you want in the innercity. the room is very clean,kitchen couch bed with 2 white and 1 orange pillow, check it out and have fun. greetings

Room Tip: rooms at the front of the Hotel
  • Stayed: October 2017, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Hans H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2017 via mobile

We booked the Alden hotel as part of a last minute cheeky week away as we hadn’t managed a summer holiday. Soon after we booked hurricane Irma hit Florida so we expected not to go. I emailed the hotel and they reassured me that the hotel was fine. The hotel was in fact perfect. Situated towards to north side of south beach it was around 1 Mile ish to the bustling shopping and night life but that was fine for us as it meant the hotel was quiet and within walking distance of the beach boardwalk for our morning runs! The apartment was adequate and cleaned daily, basic but we used it as a base really. Pool was basic but hardly used and perfect for us. Reception was friendly and no daily extra fees like some hotels in the region. Hotel also handy for public transport and there is a star bucks round the corner for breakfast and brews and triton shops which sell literally everything you may need on hols! Defo use again if we head back.

Stayed: September 2017, travelled as a couple
Thank jo l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 June 2017

Great customer service ! room service cleaned the room everyday. The pool was great and never crowded. There was nothing wrong with the room at all. My partner and I stayed here for 5 days, the hotel is more in Mid-Beach than South so just keep that in mind. It's right across the street from the beach which is nice and more quiet and clean than south beach

  • Stayed: June 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Salimah J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2017 via mobile

Many things went wrong here and as frequent travellers we are used to basic hotels/hostels. Therefore, cleanliness/nice new rooms were not what we were expecting or really cared about.

We stayed for 7 nights on a package holiday, which was fine. The night before we were due to leave the night staff charged my credit card nearly £900 ($1100) which is not a small amount, I've worked in hotels before and understand how they work - i dont understand why they decided to charge such a large amount to a customer who was still checked in!!!! Luckily i had just enough credit card limit to cover it.
The next day reception informed us this happens often (so stop doing it!?!!) and that people get angry about it. They refunded the money however because the exchange rate had changed since they initially took the money, it left us out of pocket around £13 ($15) which was infuriating given it wasn't our error to begin with. I emailed reception after we got home and they didn't give us the courtesy of a reply.

During our stay, they also replaced a lamp in our room - housekeeping then broke it and left glass on the floor, my other half cut open his foot and they couldn't even offer us a plaster/bandaid or a hoover to clear it up.

Its a shame because we liked the property but the way they handle situations (ie other peoples money) definitely needs to be addressed - hence this review and i hope it doesn't happen to other unsuspecting customers

Stayed: March 2017, travelled as a couple
3  Thank lovebeach1008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 March 2017 via mobile

We stayed here for two nights. I got a bit freaked out pre arrival reading the reviews here, however the room turned out to be super nice. We had a big tv and a sofa bed/chair as well as a small kitchen.
Nearby there are small shops to buy groceries and food. It is also close by the beach just a 5 min walk.

Stayed: March 2017
Thank iristaletta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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